Data Center Network Operations Lead; Cheyenne, WY

Cheyenne, Wyoming, United States

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

We are seeking a highly skilled and hands-on Data Center Network Operations Lead to oversee and support hardware repair and troubleshooting operations of fiber optic deployment, splicing, testing, and maintenance activities across large-scale and mission-critical environments. This role requires deep technical expertise in diagnosing and resolving hardware and network issues, executing repairs, and leading a team of technicians in delivering high-quality, SLA-driven support.

Reporting to the Service Manager, this role coordinates workload, manages escalations, supports staff development, and partners with site leadership and cross-functional teams.

The ideal candidate will be proficient in using Command Line Interfaces (CLI) for diagnostics, managing escalations, and ensuring the consistent delivery of network services across a range of server, storage, and network hardware platforms.

This position involves rotational shifts to support 24/7/365 operations. This role may require up to 10% travel domestically

• Experience leading or coordinating field-based technical teams in fast-paced operational environments.
• Directly manages technician team members at the assigned site, including regular 1:1 meetings, performance feedback, coaching, professional development, onboarding, training, and accountability.
• Coordinates daily support operations, including workload distribution, ticket queue oversight, staffing coverage, escalation triage, adherence to support processes, and service expectations.
• Ability to approve timecards accurately and on time for error-free billing, monitor productivity, manage workloads, and drive teams toward defined deliverables and operational targets.
• Maintain and update documentation for incident resolution, root cause analysis, and repair procedures.
• Manage ticket queues and ensure SLA adherence through effective prioritization and escalation.
• Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols.
• Collaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows.
• Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement.
• Provide operational continuity and leadership coverage in the absence of the Site Supervisor.
• Lead and coordinate teams of technicians on a day-to-day basis.
• Assign workloads, oversee daily activities, and ensure all field personnel remain aligned with project priorities and productivity expectations.
• Closely monitor technician output and performance against defined daily and weekly targets.
• Ensure all team members are actively engaged, productive, and operating in compliance with safety and quality standards.
• Provide hands-on technical guidance, mentorship, and support to field personnel where required.
• Escalate performance concerns, operational risks, or resource issues to the Site Supervisor in a timely manner.
• Promote a culture of accountability, professionalism, teamwork, and operational excellence across all site activities.