Medicaid Project Management Office Manager

GENERAL DESCRIPTION

This position is responsible for the comprehensive oversight and management of the Technology and Business Operations Project Management Office (PMO) within the Wyoming Department of Health, Division of Healthcare Financing. The PMO supports IT project oversight, implementation, operations, and maintenance for Medicaid and M-Chip-related systems. Key responsibilities include managing a team of project managers, overseeing contract management, scheduling, and project reporting.

The role achieves departmental objectives by ensuring the efficient execution and successful delivery of critical IT projects, and also involves resource and strategic planning for the PMO's long-term direction and goals.

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• Serve as Lead Project Manager
  :
  Oversee management of high-visibility, strategically important projects as requested by the State Medicaid Agent and the Unit Manager. Direct and coordinate work efforts, manage a portfolio budget of approximately $20 million for Design/Development/Implementation per year, ensure compliance with federal regulations and contract requirements, and mediate and resolve disputes.
• Management of Project Management Office
  :
  Maintain PMO standards, practices, and procedures. Perform resource and strategic planning for the PMO's long-term direction, set goals, develop strategies, allocate resources, evaluate performance, improve PMO policies, implement lessons learned, and guide procurement and contracting activities.
• Contract Management
  :
  Support Contract Managers or act as the primary Contract Manager for contracts assigned to the Technology and Business Operations Unit. Monitor contract deliverables, orchestrate acceptance testing and sign-off, provide project oversight based on the Statement of Work, ensure contract requirements and performance standards are met, and serve as the primary State point of contact for project-related decisions, scheduling, and deliverables.
• Management of PMO Team Members
  :
  Oversee a team of project management professionals. Establish goals, prioritize and assign work, review work product, conduct performance appraisals, and provide coaching, mentoring, and training. Lead, motivate, facilitate team communication, resolve unit issues, and develop retention and succession strategies.

• Budget and
  
  Risk Management:
  
  Experience managing large-scale project budgets and schedules, particularly within a portfolio budget of $25-$50 million, and proficiency in designing and implementing an active risk management process.
• Technical Problem Solving:
  Demonstrated ability to make time-critical decisions regarding complex technical and Medicaid IT problems with limited information, impacting division-level and agency personnel/resources.
• Conflict Resolution:
  Experience in resolving disputes with vendors while maintaining contract performance and mediating conflicts among team members.
• Cross-Project Prioritization:
  Experience in cross-project prioritization and problem-solving, navigating demands on time and resources across a complex portfolio.

• Government/Medicaid Expertise:
  Comprehensive knowledge of State and Federal government functions, procedures, policies, rules, and laws concerning Medicaid and healthcare delivery systems, benefits, resources, and policy.
• IT and Project Management:
  Expert knowledge of IT principles and best practices and the Project Management Body of Knowledge, combined with knowledge and skill in all aspects of system/software development, integration, and deployment.
• Analytical
  
  Skills:
  
  Strong skills in research and analysis of complex problems, identifying options, providing solutions, evaluating results, and making decisions.
• Communication and
  
  Collaboration:
  
  Exceptional public speaking, oral, and written communication skills to convey clear, realistic goals and status to varied audiences, and the ability to establish and maintain positive working relationships with individuals and groups.
• Management
  
  Skills:
  
  Demonstrated skill and experience in overseeing the work of others, providing guidance and mentorship, and in contract management.
• Adaptability:
  Ability to accept and…