Shift Manager

DND Groups is a privately held franchise management company and home to more than 54 quick service restaurants nationwide. Proudly representing 4 internationally recognised brands:
Dairy Queen, Taco Johns, Zaxby's, and Paris Baguette. DND Group was recently named one of the Top 200 Restaurant Groups by Nation’s Restaurant. We are eager to bring aboard a motivated individual to further develop their leadership skills by supporting our general manager and assistant manager as a shift manager at our Dairy Queen in Cheyenne, Wyoming.

Responsibilities

• Assist management in executing specific aspects of the restaurant operations during scheduled shifts.
• Build strong relationships with crew members to foster a positive environment for learning and teamwork.
• Assist the general manager and assistant manager with training and coaching of crew members to build a highly skilled and productive team.
• Model Dairy Queen and DND Group policies for your crew and encourage teamwork to surpass expectations in service, performance, and safety.
• Exceed guest expectations by providing high-quality service, a clean environment, and a warm, friendly atmosphere. Build relationships with customers, particularly regular patrons.
• Accept direction from the Assistant Manager, General Manager, District Manager, Director of Operations, and the VP of Operations.
• Handle routine customer complaints, taking prompt and appropriate action to resolve issues to ensure customer satisfaction.
• Understand the importance of speed of service and resolving workflow bottlenecks.
• Ensure that the restaurant is adequately organized and staffed through proper task assignments and break rotation during both peak and non-peak periods.

Qualifications / Skills

• High school diploma or equivalent required.
• Minimum 6+ months of high-volume quick service restaurant experience required. Ability to perform and respond quickly under pressure and for long periods is essential.
• Ability to perform the functions of each crew position, including customer service, product preparation, cash accountability, drive-thru, and back-line food preparation.
• Possess leadership qualities necessary to coach crew on restaurant policies, standards, and customer service.
• Strong knowledge and application of safe food handling practices.
• Serv Safe certified or approved equivalent.
• Strong hospitality and customer service skills.
• Ability to work in varying temperature ranges, stand for long periods, work around possible allergens, and lift up to 50 pounds.

Benefits & Compensation

• Flexible schedule
• Paid training
• Employee discount
• Hourly Pay: $14.00 to $14.50 per hour
• Hours Available: 20 to 35 hours per week

EOE AA M/F/Veteran/Disability

DND Groups (“DND”) is an equal opportunity employer in every aspect of employment, including but not limited to selection, training, development, and promotion of the most qualified candidates and employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. DND is committed to equal employment opportunity in all other privileges, terms, and conditions of employment that may not be covered in this statement.

DND is an at-will employer.

Diversity Commitment

DND is committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences, and values. We offer an empowered work environment that encourages creativity, initiative, and professional growth while providing a competitive salary and benefits package.

We are at our best when we connect, recognize, and respect our differences through our values of engagement, growth, and collaboration!