Service & Engagement Team Leader

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Pay range per hour: $21.00 - $35.70. Pay is based on several factors which vary based on position, including labor markets, education, work experience and certifications.

Target cares about and invests in you as a team member so you can take care of yourself and your family. Eligible team members and their dependents receive comprehensive health benefits and programs, including medical, vision, dental, life insurance and more. Other benefits include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation.
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Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. They advocate for both in-store and digital services, ensuring exceptional quality at checkout lanes, guest services, gift registry, pick-up and drive up, while ensuring guest loyalty.

• Guest service fundamentals, experience building a guest‑first team culture and driving loyalty programs
• Guest engagement, problem solving and resolution
• Retail business fundamentals: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
• Planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals
• Leading a team of hourly team members; skills in interviewing, developing, coaching, evaluating and retaining talent

• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Lead a team of passionate Guest Advocates, Service Advocates and Front of Store Attendants aiming to exceed guest service expectations.
• Onboard and coach team members, driving skill gaps closure through development and coaching.
• Understand sales goals, business reporting and guest insights to plan and execute daily/weekly workload.
• Support Target Loyalty Programs and educate team on suite of benefits.
• Support direct leader on training completion, check for understanding and continuous education opportunities.
• Engage in meaningful development conversations throughout critical touch points in the team’s career path.
• Personalize recognition and appreciation to reinforce guest service behaviors.
• Build a culture of accountability with clear expectations and performance management.
• Respond quickly to guest concerns, de‑escalating situations and ensuring resolution.
• Keep team up‑to‑date on major promotions, brand launches and events.
• Evaluate candidates for open positions and develop a guest‑centric team.
• Work a schedule that aligns with guest and business needs (early morning, evening, closing, overnight shifts, holidays and weekends).
• Enable team members to deliver pick‑up and drive‑up orders efficiently and accurately.
• Demonstrate ethical conduct and compliance, holding team accountable.
• Model a safety culture: recognize safe behaviors, identify hazards, assist with incident response and report injuries accurately.
• Welcome guests and engage them in a friendly, helpful manner.
• Lead by thanking guests and showing appreciation for choosing Target.
• Model physical security processes to enhance in‑store security culture.
• Support merchandise protection strategies across the store.
• Follow safe and secure training and processes as required.
• Address all store emergency and compliance needs.
• All other duties as needed by business.

• You enjoy interacting and helping others.
• You thrive in a fast‑moving, highly active, physically demanding role requiring teamwork, flexibility and creative problem solving.
• You are open to flexible work schedules with varying hours, days or shifts, including nights, weekends, holidays, and peak shopping times.

• High school diploma or equivalent.
• Mus…