Travel Sales Advisor

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program
• Additional Details:
  Competitive hourly base + commissions .
• The Travel Advisor role is responsible for providing exceptional travel sales and support experiences to our Members.

This is a full-time, onsite, 5-day a week position at our AAA Cheyenne branch, with Saturdays included.

• Sales Owns the relationship with the member from beginning to end of each travel related transaction.
• Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel.
• Initiates contact with members, past customers, and community prospects to generate new business and encourage repeat business.
• Maintains minimum production goals in the following areas:
  Travel sales, sales of Travel Partner and proprietary products (Sojourns, AAA Vacations).
• Cross-sells products such as credits cards and membership - both independently and by collaborating with specialized team members.
• Member Experience Researches, evaluates, and compares AAA Travel Partner packages to match member needs and deliver exceptional experiences.
• Stays current with world events and latest travel industry developments and trends to provide relevant information to members.
• Investigates and responds to travel-related member questions/complaints, and recommends solutions.
• Acts as a consultant, tailoring products and services to create unique and memorable vacation experiences.
• Operational Support & Compliance Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements.
• Handles ticketing for air, hotel, car, and rail, along with primary member servicing.
• Utilizes industry-specific systems (e.g., GDS/Apollo/Galileo) and computer applications (Google Workspace) to manage transactions.
• Applies good judgment and decision-making to identify customer needs and ensure high accuracy in all bookings.

• Strong working knowledge of computer applications (e.g., Google Workspace), with effective telephone skills.
• Familiarity with industry-specific systems (e.g., Galileo, VAX, etc.) preferred GDS experience preferred (Apollo/Galileo/Travelport)
• Strong consultative selling skills with the ability to listen to members’ needs
• Self-motivated sales drive and documented sales success
• Detailed knowledge of travel products
• Knowledge of worldwide geography, the ability to read and interpret maps and brochures
• Ability to identify customer needs and recommend solutions
  
  Application of good judgment and decision making
• Ability to work efficiently both independently and as part of a team Bilingual communication skills are a plus

• High school diploma or equivalent 3+ years of general sales experience
• 3+ years of recent experience selling international and domestic travel services

• This is an in-branch position.
• Saturday availability is required, along with occasional evenings for special events.
• Work consist of sitting at a desk, table or computer workstation for extended periods of time.
• May travel by car, plane or other form of…