Services Specialist

General Description:

The Workforce Specialist provides employment and training services and case management for individuals served by the Cheyenne Workforce Center across federally funded workforce programs administered by the Wyoming Department of Workforce Services. The position assesses participant needs, determines eligibility, develops individualized employment and service plans, coordinates services, and monitors progress toward education, training, and employment goals.

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA, and holidays
• Retirement
  - Pension and 457B plans that help you build a secure future
• Flexible schedules and work-life balance options
• Meaningful work that makes a difference for Wyoming communities and MUCH MORE!

Human Resource Contact: kelly.gayer

• Provide case management across assigned federally funded workforce programs, applying the eligibility, service delivery, documentation, and reporting requirements of each program.
• Interview and assess individuals to identify employment goals, skills, education, work history, and barriers to employment.
• Determine and document program eligibility and identify opportunities for appropriate co-enrollment and coordinated services.
• Develop individualized employment or service plans with participants, establish achievable action steps, and update plans as needs and circumstances change.
• Provide career exploration, job search assistance, employment readiness, referrals, and other services appropriate to participant needs and program requirements.
• Coordinate education, occupational training, work experience, on-the-job training, and supportive services as authorized by the assigned program.
• Monitor participation and progress, address barriers, and provide follow-up services to support successful completion, employment, and job retention.
• Maintain timely and accurate case notes, service records, eligibility documentation, and outcome information in the department’s management information system.
• Prepare and review service agreements, payment requests, and supporting documentation to ensure expenditures align with approved services and program requirements.
• Build relationships with employers, education and training providers, and community partners to coordinate services and develop employment opportunities.
• Support program monitoring and performance reporting by documenting services, skill gains, credentials, employment, and other required outcomes.

Preference may be given to candidates with client case management experience.

Preference may be given to candidates with experience working in state and federal programs.

Preference may be given to candidates with customer service experience.

Preference may be given to candidates with experience building and maintaining relationships with community partners.

• Must have a valid driver's license.

• Knowledge of case management principles, participant assessment, individualized service planning, and strategies for addressing barriers to employment.
• Knowledge of workforce development services, career pathways, labor market information, and community resources.
• Ability to learn, interpret, and apply federal and state program requirements, including eligibility, allowable services, documentation, confidentiality, and performance reporting.
• Skills in interviewing participants, identifying strengths and needs, and developing achievable education, training, and employment goals.
• Ability to manage a varied caseload, prioritize responsibilities, meet deadlines, and maintain consistent participant follow-up.
• Skill in maintaining accurate case notes, participant records, service agreements, and payment documentation using electronic case management systems.
• Ability to coordinate services across programs and partners, identify appropriate co-enrollment opportunities, and avoid duplication of services or expenditures.
• Skills in outreach, relationship building, and communicating available services to individuals and community organizations.
• Skills in engaging employers, identifying hiring needs, and developing employment, work experience, and training opportunities.
• Ability to communicate clearly through conversations, correspondence, presentations, and written documentation.
• Ability to work effectively with individuals from varied backgrounds,…