Dedicated Account Associate

POSITION SUMMARY Coordinates the overall operations of an assigned dedicated account, including overseeing drivers and providing customer service, to ensure loads are delivered safely and timely.
ROLE AND RESPONSIBILITIES

• Assigns loads and routes drivers based upon available hours and customer needs.
• Serves as main point-of-contact for an assigned customer base and monitors all customer-specific loads from the time the load is tendered until it is delivered.
• Performs supervisory responsibilities, as needed, to effectively manage drivers including coaching, planning, assigning work, addressing complaints, and resolving problems.
• Communicates customer issues and concerns with the appropriate departments as needed.
• Monitors trailer pools at assigned customer locations, coordinates movement of trailers when necessary, and provides guidance if trailer detention issues arise.
• Validates driver hours of service in order to safely and legally facilitate the delivery of loads.
• Balances time off requests made by drivers with the operational need to move freight.
• Establishes and maintains positive working relationships.
• Receives and carries out instructions.
• Maintains regular and predictable attendance.
• Performs other duties as assigned.

REQUIRED SKILLS/ABILITIES

• Excellent verbal and written communication skills.
• Performs work requiring advanced knowledge while consistently exercising discretion and judgement.
• Solves problems and makes decisions independently.
• Strong supervisory and leadership skills.
• Manages multiple priorities and deadlines.
• Proficient with Microsoft Office Suite or related software.

QUALIFICATIONS AND EDUCATION REQUIREMENTS Bachelor's degree; or three to four years of related experience and/or training; or equivalent combination of education and experience.

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at desk and working on a computer.
• Must be able to lift up to 10 pounds at times.
• Ability to travel.

CERTIFICATIONS, LICENSES, REGISTRATIONS Valid Driver's License

Full-time

Regular

Monday - Friday

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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