Sales Administrator

Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology. Through the integration ofERP,HCM and/orCRMsolutions, Net at Work offers unique, industry-specific solutions and operation platforms that enable companies to compete more effectively in today’s digital economy.

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About this Position

The Sales Administrator is responsible for providing operational and administrative support to the Sage X3/500 sales team throughout the sales lifecycle. This role ensures opportunities are accurately maintained in CRM, customer documents are prepared and distributed efficiently, and orders are processed accurately to support a seamless customer experience.

The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced sales environment while managing multiple priorities and deadlines.

Job Responsibilities

• Create and maintain Leads and Opportunities in CRM.
• Ensure CRM records are complete, accurate, and up to date throughout the sales cycle.
• Assist Account Executives with CRM updates, data entry, and sales administration requests.
• Monitor opportunity progression and follow up on missing information required for processing.
• Support CRM data quality initiatives and ensure compliance with company processes.

Quote & Order Processing

• Prepare and process customer quotes.
• Review documentation for completeness and accuracy before submission.
• Validate pricing, products, customer information, and supporting documentation.
• Coordinate with Sales, Finance, and Operations to resolve order-related issues.
• Track orders through completion and communicate status updates as needed.

Contract & Document Management

• Prepare customer-facing sales documents, including Statements of Work (SOWs), agreements, and order documentation.
• Send documents for electronic signature using Adobe Acrobat Sign.
• Monitor signature status and follow up with internal teams and customers when necessary.
• Maintain organized electronic records of executed agreements.
• Serve as a primary administrative resource for the Sage X3/500 sales team.
• Coordinate with internal departments to facilitate timely processing of customer transactions.
• Support month-end and quarter-end sales activities, ensuring deadlines are met.
• Assist with reporting, sales metrics, and administrative projects as assigned.

Process Improvement

• Identify opportunities to improve sales administration processes and increase efficiency.
• Support automation initiatives and adoption of best practices.
• Maintain documentation of standard operating procedures.

Job Requirements

• 2–5 years of experience in Sales Administration, Sales Operations, Customer Service, or a related role.
• Experience working with CRM systems (Microsoft Dynamics CRM preferred).
• Experience processing quotes, contracts, and sales orders.
• Experience using Adobe Acrobat Sign or similar electronic signature platforms.
• Strong Microsoft Office skills, particularly Excel, Outlook, and Teams.
• Excellent organizational skills with exceptional attention to detail.
• Strong written and verbal communication skills.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.

Preferred

• Experience supporting ERP or software sales organizations.
• Experience with Sage products or ERP solutions.
• Familiarity with order management and contract administration.
• Experience supporting remote sales teams.

Customer Requirements

This job may require access to customer information, systems, and/or premises. As a result,…