Senior Go-To-Market Program Manager

Black Cloak’s mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. We defend our clients’ digital lives from hackers, privacy leaks, and identity theft. If you are passionate about helping to protect others, then keep reading - this may be your next great opportunity.

Black Cloak is building a new delivery model for Go-To-Market (GTM) Operations, and we’re looking for a Senior GTM Program Manager to make it run. Reporting to the head of GTM Operations, you’ll own the programs that connect our GTM strategy to our field teams: the vendors we rely on, the changes we roll out, and the field marketing motions that generate pipeline.

You’ll turn a steady stream of requests and ideas into a prioritized, well-run portfolio of work, keep sales and marketing leaders aligned, and make sure new processes and tools are adopted, not just launched. This is a hands‑on program leadership role for someone who loves structure, follows through, and can lead without formal authority. It is not a systems administration role: you’ll partner closely with our GTM systems and analytics teammates, who own CRM administration, data, and reporting.

GTM

Ops Delivery Model and Program Management

• Help design, launch and run the new GTM Operations delivery model, including intake, prioritization, planning and status reporting.
• Own the GTM Ops work intake process: triage requests from sales and marketing, define scope and level of effort, and keep the backlog prioritized.
• Build and maintain the GTM Ops roadmap, project plans and timelines, making trade-offs visible to leadership.
• Run the team's operating cadence: weekly priorities, project reviews, and monthly or quarterly updates to sales and marketing leadership.
• Manage cross‑functional programs from kickoff to close, with clear owners, milestones, risks and success measures.
• Create and maintain playbooks, templates and documentation so the team works the same way every time.

Vendor Management

• Lead vendor evaluations and selection, including requirements gathering, demos, scorecards and business cases.
• Maintain a vendor inventory with renewal dates, spend, owners and usage, and flag consolidation or savings opportunities.
• Track vendor deliverables against agreed scope and deadlines, check work for quality, and elevate quickly when timelines or standards slip.
• Run regular vendor business reviews and hold partners accountable for outcomes and value delivered.

Change Management and Adoption

• Plan and lead the rollout of new GTM processes, programs and tools, from stakeholder alignment through launch.
• Write and deliver change communications, training plans and launch materials for sales and marketing teams.
• Define adoption goals for each rollout, track them after launch, and act on gaps through follow‑up training and feedback loops.
• Gather field feedback and turn it into improvements, acting as a trusted voice between the field and GTM Operations.

Field Marketing Enablement

• Partner with Field Marketing and Sales to plan and execute regional programs, events and executive engagements.
• Build repeatable field marketing processes: event planning checklists, budget tracking, timelines and post‑event follow‑up.
• Coordinate with sales leaders and account teams so field programs target the right accounts and have clear follow‑up plans.
• Track field program performance (attendance, pipeline influenced, cost per opportunity) and share results with leadership.

What Success Looks Like in Your First 90 Days

• First 30 days:
  Learn our GTM teams, vendors, and active projects, and document how work is requested and prioritized today.
• First 60 days:
  Launch the GTM Ops intake and prioritization…