SFN Network Development Manager

As a member of theShip Bob Team , you will...

• Grow with an Ownership Mindset :
  
  We champion continuous learning and innovation.
  
  You'lltake on real problems,create tangible solutions, anddrive results that move the needlefor
  
  ShipBob,our merchants, and for your own professional growth.
  
  Ifyou'reready to do the most meaningful work of your career, this is the place.
• Collaborate with Peers and Leaders Alike: At Ship Bob ,leaders are accessible;feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed.
  
  We hold each other tohigh standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
• Experience a High-Performance Culture and Clear
  
  Purpose:
  
  We are results-driven andclear about what that means: ourgoals are specific, accountability is shared, and every team member can see how their work connects toour mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.

Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, , IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI

Role

Description:

We are seeking an SFN Network Development Manager to own the economic model of our third-party fulfillment network. You will build the cost-to-serve model that sits behind every partner agreement, derive and validate the rate cards we contract on, and maintain a benchmarked shadow P&L for each partner. Alongside that you will own the measurement layer that tells us whether the economics are holding, translating the commitments in partner agreements into measurable metrics and owning the reporting that goes to partners and Ship Bob leadership.

This is a build role for someone who understands fulfillment operations from the floor up and can translate what happens in a building into what it costs. Comfortable moving between a cost model, a contract and a partner conversation.

This role reports to the Senior Director, Network Development, and works in close partnership with SFN Operations, Pricing, Legal and the Data team.

What you’ll do:

Modeling

• Build and own the cost-to-serve model for SFN partner operations: labor, equipment, occupancy and overhead by activity, at site level.
• Model the economics of proposed commercial terms before they are agreed, so we understand what a rate card delivers for both parties at the volumes we actually expect.
• Run scenario and sensitivity analysis on the variables that move the answer and state which assumptions the conclusion depends on.
• Model the economics of network decisions including new sites, consolidations and inventory moves, and quantify the trade-offs.
• Establish standard cost and variance analysis across the network, so that where actual cost diverges from standard we know by how much and why.
• Model payback on capital investments using cost of capital, IRR, and associated throughput metrics to drive recommendations.

Partner Performance

• Serve as the validation gate on new agreements: before a commercial commitment is signed, confirm that what it obliges us to measure and enforce can be measured and enforced, and that its terms are economically viable and fair to both Ship Bob and the partner.
• Keep contractual obligations and reporting in sync as agreements evolve, so every new term has instrumentation behind it.
• Design and own partner-facing performance reporting, including what is published, to whom, at what level of detail, and on what cadence.
• Specify product requirements for the publication mechanism and work with Product and Engineering to deliver it.
• Build the analytics that surface systemic insight across the network: productivity benchmarking by region and product profile, emerging risk patterns, and structural versus situational performance variance.

Shadow P&L

• Build and own the partner shadow P&L, benchmark partner, productivity and cost against comparables, and flag deteriorating economics early, with the drivers quantified.
• Define the financial and productivity insight shared back with partners and support the rate reviews, cost model validation, and negotiations with partner-level analysis.

Mechanisms and Escalation

• Own the performance escalation framework with SFN Operations, including thresholds, owners, and touchpoint sequence, and automate escalation so issues reach the right level without manual intervention.
• Supply the performance and financial inputs for…