Salesforce Field Service Test Lead

Salesforce Field Service Test Lead

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

** Location*
* This is a hybrid role based in St. Louis, MO.

** About the job you're considering*
* We are seeking an experienced Salesforce Field Service Test Lead with deep functional and testing expertise in Salesforce Field Service, particularly across scheduling, dispatching, routing, and field service workflows. The role will be responsible for leading end-to-end quality assurance across Salesforce and its integrated applications, interfaces, and downstream systems.

The ideal candidate will bring strong test management and Quality Engineering experience, with the ability to oversee functional, integration, performance, and security testing while coordinating across business, development, integration, and testing teams.

** Your role*
* + Lead the overall test strategy, planning, execution, and quality assurance activities for Salesforce Field Service implementations and enhancements.

+ Drive functional testing of key Salesforce Field Service workflows, with particular emphasis on scheduling, dispatching, routing, and related end-to-end business processes.

+ Plan and coordinate end-to-end integration testing across Salesforce and multiple upstream/downstream applications, systems, APIs, interfaces, and dependent platforms.

+ Define comprehensive test scenarios and ensure appropriate coverage across functional, integration, regression, system, and end-to-end testing.

+ Coordinate performance and security testing activities and ensure identified issues, risks, and dependencies are tracked through resolution.

+ Lead defect management, triage, prioritization, retesting, and quality tracking in collaboration with development, integration, business, and other delivery teams.

+ Manage testing progress, quality metrics, risks, dependencies, and status reporting, providing clear updates to project and business stakeholders.

+ Drive test governance and overall quality assurance, ensuring testing is aligned with business requirements, release objectives, and defined quality standards.

** Your skills and experience*
* + Strong hands-on functional and testing expertise in Salesforce Field Service, including scheduling, dispatching, routing, and associated field service processes.

+ Proven experience leading test management and Quality Engineering activities for complex Salesforce implementations or transformation programs.

+ Strong experience with end-to-end integration testing involving multiple enterprise applications, systems, APIs, interfaces, and data flows.

+ Experience developing test strategies, test plans, test scenarios, traceability, defect management processes, and release-quality reporting.

+ Demonstrated exposure to functional, integration, regression, performance, and security testing, with the ability to coordinate specialized testing activities across teams.

+ Strong stakeholder management and communication skills, with experience working across business, Salesforce, development, integration, infrastructure, and QA teams.

+ Ability to manage multiple testing work streams, dependencies, defects, and delivery risks while maintaining overall accountability for solution quality.

The base compensation range for this role in the posted location is $89,400 - $166,398.

Capgemini provides compensation range information in accordance with applicable national, state,…