Senior Support Engineer

Senior Support Engineer

We have an incredible opportunity for a Senior Support Engineer to join a well-established and growing food manufacturing organization in Wisconsin!

This is an on-site role and the employer will provide a relocation package!

Are you passionate about solving complex technical challenges and keeping critical business systems running smoothly?

Do you thrive in a hands-on IT role where you can take ownership of issues, collaborate with teams across multiple locations, and make a direct impact on business operations?

This group offers an extremely stable and growing environment aligned with a professional culture that enables high performers to do exceptionally well.

Responsibilities for the Senior Support Engineer role include:

• Provide advanced technical support and escalation management for complex infrastructure, server, network, and end-user technology issues.
• Troubleshoot and resolve issues involving Windows Server, Active Directory, Group Policy, DNS, DHCP, file and print services, and Remote Desktop Services.
• Administer and support Microsoft 365, Exchange Online, Azure, Entra , and Intune environments.
• Manage and support VMware vCenter and ESXi virtualization infrastructure.
• Maintain and troubleshoot LAN/WAN connectivity, VPNs, VLANs, routing, and firewalls across multiple facilities.
• Support storage systems, backups, disaster recovery processes, and business continuity initiatives.
• Perform root-cause analysis, vulnerability remediation, system patching, and infrastructure maintenance to ensure secure and reliable operations.
• Develop and maintain Power Shell scripts to automate routine tasks and improve operational efficiency.
• Create and maintain technical documentation, procedures, and troubleshooting guides.
• Collaborate with cross-functional teams on IT projects, infrastructure upgrades, and technology improvements.
• Provide technical guidance and mentorship to IT team members while promoting best practices and continuous improvement.
• Participate in an on-call rotation, providing support for critical issues outside normal business hours.

Qualifications for the Senior Support Engineer role include:

• A minimum of 5 years of experience in IT infrastructure, systems administration, network engineering, or a related technical support role.
• Strong hands-on experience with Windows Server 2016, 2019, 2022, or newer, including Active Directory, Group Policy, DNS, DHCP, and core server services.
• Experience supporting Microsoft 365, Exchange Online, Azure, Entra , and Intune.
• Working knowledge of VMware vCenter and ESXi virtualization technologies.
• Strong networking fundamentals, including LAN/WAN, VPNs, VLANs, routing, and firewall administration;
  Fortinet experience is highly desirable.
• Experience with backup and recovery solutions, storage systems, security remediation, and disaster recovery planning.
• Familiarity with Power Shell scripting and IT process automation.
• Strong analytical, troubleshooting, communication, and documentation skills.
• Ability to manage competing priorities, resolve escalated incidents, and work effectively with technical and nontechnical stakeholders.
• A Bachelor's degree in Information Technology, Computer Science, or a related field is preferred; equivalent professional experience will also be considered.
• Relevant certifications are a plus, including Microsoft Azure, Microsoft identity, VMware, CompTIA Security+, Cisco CCNA, Fortinet, or ITIL.

Benefits for the Senior Support Engineer role include:

• Competitive compensation based on experience and qualifications.
• Comprehensive benefits package, including health, medical, dental, and vision coverage.
• 401(k) retirement plan.
• Opportunities to work on meaningful infrastructure projects and expand your technical expertise.
• A collaborative environment where your technical knowledge and problem-solving skills make a direct impact.
• Relocation package assistance.