Servicenow Lead

Job Title:

Service Now Lead Developer Role Summary

We are seeking an experienced Service Now Lead Developer to lead the design, development, enhancement, and support of enterprise Service Now solutions. The role will provide technical leadership across multiple work streams including ITSM, CMDB/CSDM, Finance, Master Data Management (MDM), SPM, and custom applications while ensuring adherence to platform best practices, architecture standards, and governance processes.

The ideal candidate will combine strong hands‑on development expertise with technical leadership capabilities, mentoring developers and driving solution quality across the platform.

Key Responsibilities Technical Leadership

• Lead design and development activities across Service Now modules and custom applications.
• Provide technical guidance and code reviews for development teams.
• Define and enforce development standards, coding best practices, and platform governance.
• Collaborate with Enterprise Architecture, Product Owners, Business Analysts, and Platform Teams.
• Support release planning, deployment activities, and platform upgrades.

Development & Enhancements

• Design, document and develop solutions within:
  • ITSM (Incident, Change, Problem, Service Catalog, Request Management, Knowledge Management)
  • CMDB and CSDM
  • Finance applications
  • Master Data Management applications
  • Custom scoped applications
• Develop workflows, Flow Designer automations, integrations, business rules, UI Policies, UI Actions, Script Includes, and Service Portal/Employee Center components.
• Design scalable data models and application architectures.
• Optimize platform performance and maintain technical debt backlog.

Platform & Integration

• Develop, document and maintain integrations using REST, SOAP, Integration Hub, MID Server, and external APIs.
• Support CMDB health initiatives, discovery integrations, and CSDM adoption.
• Participate in platform upgrades and new feature adoption.
• Provide transition to support (T2S) to Service Now BAU Operations team with all relevant documentations.

Stakeholder Management

• Translate business requirements into technical solutions.
• Work directly with BC Digital and business stakeholders to define solution approaches.
• Provide effort estimates and technical assessments.

Required Qualifications

• 8+ years of Service Now development experience.
• 3+ years in a technical lead or senior developer role.
• Strong expertise in:
  • ITSM
  • CMDB
  • CSDM
  • Service Catalog
  • Flow Designer
  • Integration Hub
  • Scoped Application Development
• Hands‑on experience developing custom applications.
• Strong JavaScript and Service Now scripting skills.
• Experience with Agile delivery methodologies.

Preferred Qualifications

• Experience with Finance, MDM, HRSD, SPM, or ITOM modules.
• Experience with Discovery and CMDB governance.
• Service Now Certified Application Developer (CAD).
• Service Now Certified System Administrator (CSA).
• Additional Service Now certifications preferred.

Key Competencies

• Technical leadership
• Solution architecture
• Stakeholder management
• Mentoring and coaching
• Problem‑solving and analytical thinking
• Strong communication skills