ServiceNow Developer

090422-IT Management Regular Full Time Support Centre [HO] Mississauga, ON, CA

Salary Range: $80,000.00 To $ Annually

Job Purpose:

The Service Now Developer configures, customizes, and scales Rexall’s Service Now platform to streamline business processes, optimize IT service management, and deliver automated workflows for Rexall’s corporate offices and retail network. The role bridges Rexall’s internal legacy systems and cloud ecosystem, using enterprise integration tools to maintain seamless data flows across pharmacy and retail platforms. The role is primarily development (approximately 80%), with platform administration support provided as needed (approximately 20%).

The incumbent partners with IT, retail operations, and security stakeholders translate technical requirements into scalable solutions.

Job Dimensions:

Staff: N/A

• Design, develop, test, and deploy custom applications, modules, and automated workflows on the Service Now platform, including ITSM, HRSD, and ITOM.
• Build and maintain secure REST and SOAP APIs and data integrations linking Service Now with internal corporate applications and third‑party enterprise systems.
• Use Flow Designer, Service Portal, and Integration Hub to deliver intuitive user experiences and automated business processes.
• Leverage enterprise integration tools to maintain seamless data flows between legacy systems, cloud, and pharmacy and retail platforms.
• Support regular platform upgrades and patch deployments, including regression testing and troubleshooting of complex platform issues.
• Provide Service Now administration support as needed (approximately 20% of the role), including user, role, and access management, update set management, system cloning, and instance health checks.
• Partner with business analysts, retail operations, and security teams to gather technical requirements, translate them into scalable solutions, and provide technical guidance.
• Perform other tasks as assigned by Rexall Pharmacy Group Ltd.

Knowledge,

Skills and Experience:

• Bachelor’s degree in computer science, Information Technology, or a related technical discipline.
• 3–5 years of hands‑on experience as a Service Now Developer in an enterprise environment (including ITSM, ITOM, or custom applications).
• Active Service Now Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification is required.
• Excellent analytical, problem‑solving, and communication skills, with the ability to explain technical concepts to non‑technical stakeholders.
• Proven experience working within an Agile / Scrum team environment.
• Service Now administration experience (access management, update sets, instance health) or Certified System Administrator (CSA) certification is an asset.
• Experience with Boomi (Dell Boomi / Atom Sphere) for enterprise application integration (iPaaS) is an asset.
• Experience integrating or working with UKG workforce management solutions is an asset.
• Familiarity with IBM i (AS/400) systems, DB2 database layouts, or legacy middleware, especially as they relate to extracting and migrating retail or supply chain data, is an asset.
• Prior experience working within the retail or healthcare sectors is an asset.
• This is role is filling an existing vacancy on the team.

Context and Environment:

The Service Now Developer is part of Rexall’s IT team, working alongside retail operations and security teams to build scalable solutions for corporate offices and the retail network.

The role spans Service Now, internal corporate applications, third‑party software, and legacy systems, and requires strong technical ownership of integrations, workflows, and platform stability.

Internal Communications:

All IT Teams: collaboration on platform design standards, integration patterns, patches,…