Customer Care Manager

Location: Midhurst

Customer Care Manager

Location

Midhurst, West Sussex

Salary

Circa £55,000 total package

Employment Type

Permanent, hybrid

Job Overview

Customer Care Manager job in Midhurst for a residential developer working across two high-end listed building conversion developments. This permanent role is suited to an experienced customer care professional with construction knowledge, overseeing customer service from exchange through completion and the defects process while coordinating closely with sales, production, site teams and subcontractors.

Role & Responsibilities

Manage customer communication from exchange through completion

Coordinate customer care across two residential developments

Complete quality inspections and monitor outstanding defects

Maintain plot records using Fieldview and COINS

Deliver home demonstrations and support customer handovers

You will also attend build and sales meetings, coordinate subcontractors and support consistent presentation, construction and customer service standards.

Skills & Experience Required

At least five years' relevant construction or customer care experience

Practical knowledge of residential construction processes

Previous team management experience

Listed building experience is desirable

Strong communication, organisation and problem-solving skills

You will also need good financial awareness, knowledge of Health & Safety responsibilities, computer literacy across Word, Excel and email, and a clean driving licence. House building experience is advantageous but other relevant customer care management backgrounds will be considered.

Salary & Benefits

Circa £55,000 total package

£4,500 car allowance included

Hybrid working after probation

Regular attendance across both sites

Long-term project continuity

About Hunter Dunning

Hunter Dunning is a specialist property and built environment recruitment consultancy established in 2004, focused on quality and long-term partnerships in the UK and Ireland property and construction market. We specialise in full lifecycle property recruitment, covering architecture, interior design, surveying, land and planning, fire safety and wider construction roles.

Apply Section

If you meet the criteria above, send us your CV and portfolio. We receive a large number of applications so if you do not hear back within 7 days consider your application unsuccessful this time. We will keep a copy of your details on file for future vacancies. All applications are handled in strict confidence.

Referral Section

Did you know we run a referral scheme? We pay a £1000 referral bonus if you introduce us to anyone who we then successfully place in a new job role. Just send us their information and we'll do the rest. See website for full terms & conditions