Field Service Engineer

Overview

Bio Dot Inc. is recognized as a world leader in the supply of diagnostic manufacturing equipment. We are part of ATS Corporation, Life Sciences Group, providing automation of point-of-care products, services, and solutions across healthcare and life sciences markets. Bio Dot focuses on Rapid Test / Bio Sensor / Lyophilization and Clinical Laboratory development and manufacturing environments. Bio Dot has standard product lines and custom automated systems.

For more information, visit Bio Dot's website bioscience equipment and automation capabilities. Bio Dot is currently experiencing growth and has an immediate need for a Field Service Engineer to work from our UK Headquarters in Chichester. The Field Service Engineer reports to the Field Service Supervisor and is responsible for robotic automation in a fast-paced, highly automated biotech environment.

Installation & Commissioning

• Carry out installation, training, configuration, and commissioning of Bio Dot equipment to meet customer specifications.
• Conduct acceptance testing and handover to customers.

Service & Maintenance

• Perform scheduled preventative maintenance and emergency repairs.
• Diagnose faults, replace components, and restore equipment to full functionality.
• Ensure accurate service records and documentation are maintained.
• Assist with mechanical and electrical inspection and troubleshooting of instrumentation (mechanical, electrical, software, and liquid handling).
• Configure computer/software and integrate with auxiliaries, inspection cameras, etc.
• Exercise judgment within broadly defined practices in selecting methods, techniques, and evaluation criteria for obtaining results.

Customer Support

• Deliver technical training and guidance to customers on system operation, best practices, and maintenance.
• Provide remote technical support where possible to minimise downtime.
• Act as a trusted technical advisor, building strong customer relationships.
• Coordinate activities with the customer and the appropriate sales manager to maintain customer satisfaction.

Quality & Compliance

• Adhere to all company quality management system requirements.
• Ensure compliance with relevant safety and environmental regulations.

Travel

• Willingness to travel extensively across the UK and Europe, with occasional international assignments.

Other

• Support Bio Dot sales by selling service contracts, system upgrades, accessory items, and spare parts.
• Assist in writing technical documents such as service manuals or application notes.
• Report activities, maintain local spare parts inventory, record travel expenses and timecards.
• Maintain an assigned tool kit as an asset, to be managed by the Field Service Engineer.
• Collaborate with a cross-functional global support team including design, mechanical and electrical engineers, production personnel, and sales team members.
• Other duties as assigned.

• Technical certification or military experience.
• Bachelor’s degree in mechanical (ME), electrical engineering (EE), or biotechnology (BS) is preferred but not required.
• Minimum of two to five years of experience with analytical instrumentation, laboratory automation, liquid handling systems, microfluidics, electronics, mechanical engineering, or computers is highly desirable.
• Schematic interpretation and troubleshooting skills are a plus. Software integration and inspection camera integration are favorable.
• Ability to work independently and as a team member.
• Ability to work autonomously at customer sites; customer-facing experience is a plus.
• Ability to set priorities, manage multiple tasks, and make technical decisions within time constraints.
• Excellent customer interaction skills, verbal and written communication.
• Computer literacy, including familiarity with Microsoft Excel and Windows Explorer.

• HNC/HND or degree in mechanical, electrical, electronics, mechatronics, or related engineering discipline.
• Proven experience in field service engineering, ideally with automation, dispensing, or laboratory instrumentation.
• Strong fault-finding and problem-solving skills across mechanical, electrical, and software systems.
• Excellent interpersonal and communication skills with a customer-focused approach.
• Ability to work independently, manage own schedule, and prioritise tasks.
• Full UK driving licence and valid passport.

• Experience in diagnostics, life sciences, or medical device manufacturing equipment.
• Knowledge of PLCs, motion control, and automation software.

Join the Winning Team at Bio Dot, a great place to automate your future. Take your place among the best in the business, and grow your career with the Life Science Bio Dot division  attract talented individuals from a range of fields, with our global offering and growth opportunities as we expand worldwide. We want you to be a part of our team.