Credit Controller

Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better.

In an underserved market, with huge potential for growth, Aptia will serve 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal - helping more than seven million people live healthier and happier lives.

And we are expanding. Aptia Group is not only fuelled by our investors’ backing but also by our commitment to foster the growth and success of our people. At Aptia, we’re investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. These aren’t just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long‑term.

If you want to join a sector that never stands still, in a company culture that is agile and that will invest in your career development, we could have your perfect next role.

You will support the Pension Administration business with the timely and efficient management of outstanding debts, optimizing cashflow and maintaining strong relationships with clients.

This is a hybrid position where you will work from the Chichester Aptia office, as well as from your home address. It’s a 6‑month contract role.

• Proactively manage a portfolio of accounts, ensuring overdue debts are chased in a timely and professional manner.
• Communicate with clients and customers regarding outstanding balances, set up payment plans where necessary, and ensure a high level of customer service.
• Partner with offshore team in India to reconcile customer accounts and investigate any discrepancies or issues related to outstanding invoices.
• Maintain accurate records of communications and payments, providing regular reports on the status of outstanding debts to senior management.
• Assist in reviewing and setting appropriate credit limits for new and existing clients.
• Support the wider finance team in ensuring cash flow targets are met and help to optimise working capital.
• Establish efficient and effective processes for the Credit Control team.

• Experience in a credit control role, ideally within a financial services or pension administration business.
• Strong verbal and written communication skills, with the ability to handle sensitive client conversations professionally.
• Ability to maintain accurate records, with a high level of attention to detail and a proactive approach to problem‑solving.
• Comfortable working both independently and collaboratively within a team environment.
• Proficient in using Microsoft Excel, accounting software, and credit control systems.
• Institute of Credit Management qualification (full or part) preferred, but working towards one is acceptable.
• Familiarity with pension administration and associated financial processes is an advantage but not essential.

If you are interested in this role, we’d love to hear from you. Please go ahead and click apply to submit your CV.

Aptia is committed to celebrating the diversity of its employees and is proud to be an Equal Opportunities employer. We strive to create a workplace where all colleagues feel they belong and are supported to succeed in their roles. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to email us at R.

• Seniority level:
  Associate
• Employment type:
  
  Contract
• Job function:
  Finance
• Industries:
  Insurance
• Location:
  
  Chichester, England, United Kingdom
• Salary: £27,000.00 – £30,000.00

Referral candidates are given priority consideration.