Funeral Arrangers

Please note all positions within Funeral care can involve direct physical contact with the deceased as part of normal duties - the amount of contact will differ dependant on role applied for. Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards.

• Build and maintain positive relationships with clients and the community
• Support clients both in person and over the phone, arranging family visits and answering client questions
• Ensure the funeral home, both inside and out, is always clean, safe and welcoming, maintaining a professional and comforting environment and reporting any maintenance issue (there will be times when you'll be the only person in branch)
• Work with different digital systems and devices (computers, tablets, smartphone applications) to accurately manage client documentation, funeral arrangements and invoicing
• Make sure all regulated work, such as selling and informing clients about funeral plans, is referred to the Funeral Plan Arrangers
• Support with manual handling of coffins and the deceased
• Update client management applications, entering accurate and timely information to ensure records are kept up to date at all times

Our Funeral Service Crew help with the funeral and care for the deceased. You'll work closely with your team to provide a seamless, sensitive service. And you don't need experience – just a full UK driver's licence. We'll give you all the support you need to help build your career with Co‑op Funeral care.

Our Funeral Arrangers are the first point of contact for clients. They get to know clients' needs and help them plan their funeral. You'll need empathy and great customer service skills because your clients will look to you for help, support and advice. We'll teach you everything else you need to do the job through our training and support.

As a Funeral Director, you'll spend most of your time with families, supporting them through the funeral arrangements. You'll manage your own time and build strong, trusting relationships. We'll give you all the support and training you need to develop your team and deliver a thoughtful service that works for our clients, and our business. Here, you'll discover job satisfaction you never thought possible.

These are management roles. Our Care Logistics Managers focus on the coordination of funerals and the line management of operational teams, making sure all resources are in the right place at the right time. Funeral Services Managers look after multiple branches, ensuring funeral services are consistently delivered to the highest possible standards.

Becoming an Embalmer isn’t a common career choice, but it is an incredibly rewarding one. Embalmers help preserve and restore deceased people, creating a peaceful and lasting image for their family and friends. It’s a highly skilled and technical role, for which you need an official BIE qualification. If you don’t hold this qualification, you can enrol on our embalmer apprenticeship.

Our apprenticeships are open to everyone. As a Level 2 Funeral Team Member, you’ll develop your funeral arranging skills, learning how to deliver them with care and compassion. At Level 3, you can learn how to become a funeral director. Or you can become an embalmer with our Level 5 Embalmer programme, or progress to managerial roles with our degree apprenticeships. There are all kinds of ways you can progress in this role.

Find out more on our apprentice hub.

You don't need previous experience in the funeral industry to apply as we provide full training and ongoing support so you'll have all the tools you need for your new role.

• Good communication skills, with the ability to clearly communicate with clients and colleagues both in writing and verbally
• The ability to confidently work with numbers and perform basic calculations such as cash handling, working out discounts, simple data entry and invoicing
• A keen eye for detail and accuracy, ensuring regulatory policies and processes are always adhered to
• Good IT skills, with the…