Assistant Store Manager

We're looking for an Assistant Store Manager to join our fashion store team in Chichester so we could be the perfect match! The role involves supporting the Store Manager with the day‑to‑day running of the store and taking full responsibility in their absence. The Assistant Store Manager inspires and supports staff and volunteers to deliver an excellent customer journey that reflects our values.

Our stores are fast‑paced and trade 7 days a week, so flexibility to work weekends and bank holidays on a rota basis is required. Due to the volume of collections, deliveries and donations, the role can be physically demanding, yet it is rewarding as you help fund life‑saving research.

• Ensuring the highest standard of customer service
• Achieving targets
• Maintaining a high standard of visual merchandising
• Maximising sales through physical and digital channels
• Supporting the recruitment and development of volunteers
• Achieving expectations within campaign activities
• Working with the manager to generate stock

• Experience in a customer‑facing role
• Supervisory experience
• Commercially driven to encourage new ideas
• Inclusive approach to developing teams
• Passion for delivering exceptional customer service and achieving the highest retail standards
• Results driven but recognising the right result in the right way

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in‑store and online. Our vision is a world where everyone has a healthier heart for longer. We fund cutting‑edge research and innovation, reduce clothing and furniture waste, and impact the environment by preventing around 70,000 tonnes of unwanted items from going to landfill every year.

We are unlikely to be able to sponsor applicants for this role because it does not meet the minimum salary criteria for sponsorship. If you require adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.

• 38 days annual leave (plus the option to buy and sell leave)
• Wagestream – claim early access to your wages as you earn them
• Holistic support: leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• 25 % staff discount
• Health cash plan (Dental, Optical, Therapies, etc.)
• Access to a 24/7 virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10 %
• Cycle‑to‑work scheme
• Discounts on gym memberships and a wide range of retailers