Personal Banker

• Title:
  
  Personal Banker
• Type:
  Full Time
• Experience:
  
  1+ Years
• Function:
  Management/Others
• Location:
  
  Chickasaw, AL, United States
• Company: PNC Bank

PNC Bank provides great services and powerful financial expertise to meet financial goals.

The bank is searching for a Personal Banker who will strengthen customer relationships with a defined sales process.

Spend most of your time as a personal banker, engaging customers in sales conversations to identify appropriate financial solutions.

Customer-Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

• Typically, do not require a University/College Degree, High School Diploma, or GED

• Typically, requires 1+ years of related experience or product knowledge.
• In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.

• Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer’s financial well-being. Collaborates with ecosystem partners to grow customer’s share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
• Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools, and resources.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand, and retain relationships.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed efficiently and accurately.

• Banking Products – Knowledge of and ability to provide products and services available through the retail banking branch.
• Digital Awareness – Shares, shows, and supports clients on a variety of technological digital and online tools and resources allowing them to explore solutions to achieve their financial goals and financial well-being through the PNC conversation.
• Effective Communications – Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Managing Multiple Priorities – Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
• Matrix Management –…