Customer Service Representative

Customer Service Representative

Join to apply for the Customer Service Representative role at Livestock Nutrition Center LLC
.

Livestock Nutrition Center specializes in blending customized rations, supplements and premixes to meet the specific nutritional needs of livestock producers. We understand that management, performance objectives and feeding practices can be vastly different between operations, and that these differences dictate specific nutritional or formulation requirements. Our experienced sales staff and nutritionists work with producers to design feeding programs that are tailored to their operations.

Our mission is to add value to suppliers and end users in the feed ingredient supply chain through distribution, processing and service.

Our focus is to provide customized feeding programs, nutritional products, and expert service to livestock producers that promote their long‑term success and profitability.

The Customer Service Representative will most importantly serve in a sales and administrative capacity to deliver exceptional service, both internally and externally. This individual will aid the sales effort by strengthening communication and effectiveness between sales, administrative, operations and logistics teams and help increase company growth through creative relationship building and customer/employee satisfaction.

Assist location Sales team in servicing and growing LNC’s customer base as needed/directed

• Develop an understanding of our formulation program, load/planner scheduling, mineral program recommendations and trademark product sales direction.
• Assist with phone activity; reroute calls or take and deliver messages as needed.
• Learn communication skills, feed programs, product details and industry knowledge to present LNC’s customized services, products and pricing effectively.
• Deliver daily feed price quotes to customers and schedule deliveries.
• Proactively monitor customer contract execution and increase customer retention.
• Assist in sales order processing.
• Assess Veterinary Feed Directives (VFDs), update and keep them current.
• Use Salesforce CRM and CPQ to manage and document all interactions and sales processes with customers.

Deliver exceptional service while engaging, retaining and building relationships with customers

• Exceed customers’ expectations with timely and courteous service by creating a friendly environment.
• Maintain contact with assigned customers to ensure high levels of satisfaction.
• Gather and analyze client or prospect information with assistance.
• Maintain internal and external professional relationships that exemplify core company values.

Strengthen location teamwork by increasing communication and effectiveness between Sales and Fulfillment

• Proactively coordinate location marketing activities.
• Assist Location Fulfillment Manager and Sales team in handling Accounts Receivable issues and customer accounts.
• Work with Location Fulfillment Managers and follow operational protocols/guidelines at the assigned location.
• Assist with additional clerical, administrative or other duties as assigned from time to time by management.
• Ensure accuracy of all work completed.

• Agricultural experience required.
• Preferred: 2‑year Associate’s degree.
• Preferred: 2 years of administrative and customer service experience.
• Must have excellent communication skills and provide superior customer service.
• Must be able to multitask.
• Excellent organizational and analytical skills.
• Ability to work well independently and in a team‑oriented environment.
• Must have high level of computer skills including Excel, Word, Outlook etc.

All full‑time employees are eligible for a comprehensive benefits package.