Business Service Representative

Business Service Representative

Chico, CA | Non-Profit | Full-Time | Making an Impact | Federal Workforce Program

Looking for meaningful work in a community where your efforts create real change?

Join Alliance for Workforce Development, Inc. (AFWD) and be a key connector between local businesses and the job seekers who need them most.

We’re a mission-driven nonprofit, delivering federally funded workforce development and employment training services — and we need a motivated Business Service Representative to help us strengthen the workforce across Butte County.

• Big Impact
• Build lasting connections with local employers
• Help people get back to work and into meaningful careers
• Be part of a passionate, purpose-driven team

• A self-starter with great communication skills
• Passionate about helping others
• Comfortable in a fast-paced, multi-tasking environment
• Eager to represent a mission-driven nonprofit

"This isn’t just a job—it’s a chance to build bridges, boost local economies, and make lasting impact in the community you call home."

Extensive benefits:
Medical, dental, vision, retirement, and many paid holidays

Vacation, Sick Leave & 18 Holidays a year including Christmas Eve through New Years

AFWD is a regional nonprofit providing workforce development and human resource services; dedicated to enhancing the quality of life throughout our communities, by assisting businesses, organizations and job seekers with their pathways to success.

Under the direction of the AFWD Business Services Manager, the Business Service Representative will be a direct liaison with businesses in AFWD’s service area and provide a full range of business services. Business services provided by the representative may be on a fee‑for‑service basis or as part of core services provided to employers. As AFWD’s direct liaison with businesses, the Business Service Representative enables AFWD to meet Workforce Innovation and Opportunity Act (WIOA) contract requirements to provide business services.

The position requires extensive time outside the office developing relationships with employers in addition to travel within the assigned County and/or travel throughout AFWD’s six‑county service area, and beyond.

• Provide Business Information Exchange, Employee Training and Public Policy information.
• Facilitate and/or directly provide group presentations and training, including workshops, seminars, town meetings, and/or economic summits.
• Provide one‑on‑one consultation to business clients, including access to resource libraries.
• Assist business clients with access to local, State and/or Federal public policy information.
• To the extent financially feasible, and as coordinated with Job Seeker Programs, provide new hires and incumbent workers with skills upgrade training opportunities, on‑the‑job training, classroom training, customized training, and internet‑based training.
• Be a direct liaison with area businesses and display the ability to translate the client’s business plan and goals into human resource capabilities needed to achieve results.
• Handle complex questions and concerns for clients.
• Display exceptionally strong communication skills, both oral and written, to provide final products to the business client.
• Proactively promote AFWD’s business services and seek new business relationships by outside business development activities and attending community, business and chamber of commerce functions to network with employers.
• Maintain comprehensive client files to track and document services, as…