Customer Service Representative

At Kevin Baker Insurance Agency, we believe that insurance is about more than just policies—it is about looking after our neighbors here in Chico. Our office is a warm, collaborative space where everyone plays a vital part in helping people feel protected and secure. We are looking for a Customer Service Representative who genuinely enjoys connecting with others and helping them solve problems.

You will be the friendly voice that greets our clients when they reach out, serving as the bridge between their questions and the solutions we provide. We do not focus on high‑pressure metrics; instead, we prioritize kindness, accuracy, and building lasting relationships within our community. If you are someone who thrives on making someone’s day a little easier and enjoys working in an environment that values honesty and mutual support, you will fit right in with our local team.

Come grow your career with us in a place that truly appreciates your daily contribution to our clients’ peace of mind.

• Paid Time Off (PTO)
• Health Insurance
• Mon‑Fri Schedule
• Evenings Off
• Career Growth Opportunities
• Hands on Training
• Retirement Plan

Answer incoming calls and emails from our policyholders with a welcoming and helpful spirit.

Assist clients with routine policy changes, billing questions, and coverage explanations.

Document all client interactions accurately within our internal systems to ensure seamless follow‑up.

Coordinate with our sales team to ensure that client needs are met promptly and thoroughly.

Educate customers on their specific policy details so they feel confident in their coverage.

Maintain a tidy and organized workspace to keep our daily operations running smoothly.

High school diploma or equivalent.

Strong comfort level with basic computer applications and database systems.

Demonstrated ability to listen carefully and respond with patience.

Clear and professional verbal and written communication skills.

Previous experience in a role focused on assisting customers.

Active Property and Casualty insurance license or willingness to obtain one quickly.

Bilingual preferred