Admissions Advisor; Student Services Professional II

Job no: 563053
Work type: Staff
Location: Chico
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services

California State University (CSU), Chico is a comprehensive and residential public university, holding Hispanic-Serving Institution (HSI) designation. Chico State operates as part of the 23-campus CSU system, which educates the most ethnically, economically, and academically diverse student body in the nation. The University enrolls over 15,000 students, with over half identifying as first-generation college students.

Chico State is committed to recruiting outstanding candidates. The ideal candidate will embrace our values predicated on the primacy of student success and the elimination of equity gaps, have demonstrated experience working with diverse populations, and will contribute to policies, programs, and practices that support an inclusive, accessible, and equitable learning and working environment. Black, Indigenous, People of Color, veterans, and those with diverse abilities are encouraged to apply.

Under the general supervision of the Graduate Studies Dean and the lead work direction of the Graduate Programs Specialist, the Admissions Advisor utilizes strong interpersonal skills and initiative, to perform moderately complex professional student services work, which requires both professional judgment and knowledge. The Admissions Advisor performs graduate admissions processes, interpreting, enhancing, and implementing graduate admissions policies and procedures, analyzing data related to graduate programs, and assisting with the development and integration of technology such as, OnBase, Salesforce, and Marketing Cloud, to improve admissions processing and communication.

The Admissions Advisor plans and facilitates workshops and advising sessions for students in individual and group settings and participates in developing and implementing strategic recruitment and retention activities for graduate students. The Admissions Advisor may act as a spokesperson within assigned areas and serve on advisory boards and committees, as assigned, collaborating with other departments such as Associated Students, Student Life and Leadership, International Education and Global Engagement to accomplish duties.

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field. Additional specialized experience which demonstrates the applicant has successfully applied the knowledge and abilities of a Student Services professional may also be substituted for required education on a year-for-year basis.
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Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job‑related field may be substituted for one year of the professional experience.

Preference may be given to applicants with the following as they may be considered specialized skills:

• Direct experience in graduate admissions, graduate enrollment management, or graduate student services.
• Experience using Web Admit, Perceptive Content, Cal State Apply, or other specialized graduate admissions systems.
• Experience evaluating graduate applications, transcripts, academic eligibility, or residency classifications.
• Experience training colleagues or student employees in technical systems, admissions procedures, or student service processes.

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