Teller South

Job Category: Production / Branch Banking

Requisition Number: TELLE
007765

• Full-Time
• On-site

Showing 1 location

Chico, CA 95928, USA

Come to work for a company you can be proud to work for...and enjoy fantastic, comprehensive benefits.

The hiring range for this opportunity is $18.00 to $19.00 per hour along with incentive opportunities, creating a competitive total compensation package based on our pay scale, and may be modified by location and is commensurate with qualifications and experience.

POSITION SUMMARY & MISSION – Teller

Tellers sustain and elevate trust and satisfaction of Tri Counties Bank customers by expertly executing account transactions, making referrals to banking partners, and proactively initiating telephone contact with account holders.

SCOPE & COMPLEXITY

• Safeguard a cash fund of up to $25,000, maintaining an accurate record of deposits and disbursements.
• Execute an average of 25-50 account transactions per day for customers visiting the branch.
• Regularly operate nine desktop computer applications for:
  • Customer deposit, withdrawal, check cashing, and cashier’s check transactions (“Desktop Teller”)
  • Customer account balance inquiries and account maintenance (“Signature”)
  • Federal compliance (“Verafin”)
  • Customer account report and document access (“Nautilus”)
  • Customer relationship management (“Salesforce”)
  • Transaction source capture (“Back Counter”)
  • Foreign currency transactions (“Currency Teller”)
  • Internal communications (“Outlook”)
  • Personal timekeeping (Ulti Pro)

MAJOR RESPONSIBILITIES

• Handles customer service transactions, such as receiving and disbursing funds, posting deposits and withdrawing funds.
• Provides information and assistance in researching customer problems, balances a cash drawer daily and answers customer inquiries.
• Probes for customer financial needs and recommends bank products and services.
• Refers retail loan and deposit products.
• Meets referral goals as assigned.
• Provides prompt, efficient and friendly service to Bank customers ensuring that all customer transactions are handled timely and accurately according to guidelines.
• Ensures that cash and security procedures are followed accounting for assigned cash.
• Balances cash drawer and maintains drawer within limits.
• Completes necessary documentation and data entry.
• Processes all deposit and loan transactions.
• Makes outbound calls to new and existing customers to maintain contact and satisfy servicing needs.
• Maintains a current understanding of Bank policies and procedures in compliance with all federal and state laws, including but not limited to Bank Secrecy Act (SARs, CIP, OFAC), Information Security (GLBA), Identity Theft Red Flags, Financial Elder Abuse Reporting, and any other applicable regulations that may be specific to your job duties.
• Performs other duties as assigned.

EDUCATION, EXPERIENCE AND OTHER SKILLS REQUIRED

• High school diploma or GED required.
• Effective selling and cross-selling skills.
• Excellent written and verbal communication skills.
• Ability to utilize personal computers and Windows based programs.
• Able to successfully complete Bank’s product and sales training courses.

LEVEL DISTINCTION

• Teller I - 0 to 6 months, no banking experience
• Teller II - 6 months to 2 years of banking experience
• Teller III - 2 or more years of banking experience

PHYSICAL REQUIREMENTS

• May be required to lift up to 25 pounds.

Established in 1975, Tri Counties Bank is a wholly-owned subsidiary of Tri Co Bancshares (NASDAQ: TCBK) headquartered in Chico, California with corporate offices in Roseville, South San Francisco, and Bakersfield, with assets of nearly $10 billion and 50 years of financial stability.

Tri Counties Bank is dedicated to providing exceptional service for individuals and businesses throughout…