Front Desk Assistant​/Medical Records Clerk

Front Desk Assistant/Medical Records Clerk

Maintain current demographic and insurance information in computer and charts; perform office opening procedures, petty cash balancing, co-pay/co-insurance collection, and assist patients as needed. Primary focus: servicing patients in the lobby with backup for phone and other front‑office personnel.

Front Desk Assistant

• Greeting patients
• Performing check‑in procedures
• Maintaining current demographic and insurance information in computer and chart
• Performing office opening procedures, petty cash balancing, co-pay/co-insurance collection, and assisting patients as needed
• Primary focus is servicing patients in the lobby with backup for phones and other front office personnel

• High School Diploma, with 1–2 years experience in a healthcare setting
• Knowledge of clinic policies and procedures
• Knowledge of computer systems and programs
• Knowledge of medical terminology
• Must be able to multi‑task
• Must express compassion and kindness to patients calling and being seen in the office
• Maintain a professional and upbeat attitude
• Skill in written and verbal communication and customer relations
• Ability to work effectively with medical staff, management, authorizations, external agencies, and patients
• Requires sitting and standing associated with a normal office environment
• Normal busy office environment with much patient contact
• Occasional evening or weekend work

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

Our organization is an equal‑opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results, or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc.

Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multicultural organization.