Medical Assistant

GENERAL

PURPOSE:

The Medical Assistant provides medical support services to the providers in order to ensure a smooth flow of patients through the medical clinic.

MAIN

RESPONSIBILITIES AND DUTIES:

Assists patients calling and visiting the clinic

Calls and escorts patients to exam area timely to promote continual flow of patients

Obtains vital signs, height and weight and documents in Electronic Health Record (EHR) per policy and procedure

Makes referral appointments and maintains referral in i2i log Collects and processes laboratory specimens per policy and procedure

Assists with call backs to patients at provider request

Enters patient with designated problems into tickler file per protocol

Maintains tracking in i2iTracks

Maintains daily EHR worklist

Assisting providers with patients and calls

Initiates Care Plans and updates in EHR per Patient Centered Medical Home (PCMH)
Assists provider with examinations

Administers immunizations and medications per protocol

Utilizes appropriate technique in administering injections

Follows infection control per Clinical Policy and Procedure guidelines

Assists with calls to pharmacies per protocol

Records timely in EHR per the corporation's policy and procedure

Initiates Advanced Directives and updates as appropriate per policy and procedure for PCMHCleans, autoclaves, and sterilizes instruments, equipment, etc., used in clinic

Performs control tests of certain laboratory equipment

Prepares and stocks exam rooms

Enters patient data into clinic tracking system

Maintains professional growth by attending all meetings and in-service trainings

Participates in Continuous Quality Improvement (CQI) activities and staff meetings

Treats all clients, staff and the community with respect and courtesy

Utilizes effective means to resolve conflict

Utilizes effective verbal and written communication skills

Flexibility to work at other Ampla Health sites as needed

Performs other duties assigned by supervisor QUALITIES & CHARACTERISTICS Maintains a professional relationship, and positive attitude with co-workers, the public, patients and all Ampla Health’s staff, Board of Directors and vendors

Maintains the highest professional ethics and is honest in dealing with people, is a model for all employees through his/her actions

Strives to learn more and is receptive to new challenges and opportunities

Displays enthusiasm toward the work and the mission of Ampla Health PROFESSIONAL KNOWLEDGE, SKILLS & ABILITIES High School Diploma or GED required

Completion of a Medical Assistant Training Program Medical Assistant Certification required

Current CPR certification required

Effective communication skills. Adept at dealing with people in person or in telephone contacts

Neatness and accuracy in performing tasks

Ability to use discretion in situations dealing with confidential patient health information

Effective time management skills

Familiarity with primary care outpatient clinic procedure (desirable)
Demonstrate clear knowledge of Ampla Health’s clinic structure, standards, procedures and protocols COMMUNICATIONS SKILLS Must have neat and legible handwriting

Must be able to interact with patients courteously and calmly

Ability to communicate well with the public WORKING CONDITIONS &

PHYSICAL REQUIREMENTS Works well with patients in a generally comfortable office environment. Employees must possess the following physical requirements:

Must be able to lift up to 40 pounds and push up to 100 pounds (on wheels)
Able to work on feet the majority of the day without tiring

Must be able to hear adequately to auscultate B/SMust have vision which is adequate to read increments on tuberculin syringe accurately

Must be able to reach above shoulder level to work. Must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel,…