Property Claims Field Trainee - Ideal in Yuba, Butte, or Glenn Counties - Chico

Pay Competitive

Location:

Chico, California

Employment type:

Full-Time

• Req#: PROPE
  009773

Territory will include South Bay and San Jose, CA

Position Summary:

Upon completion of the trainee program, ideal candidates will transition into a field property adjusting position but will be expected to handle some claims via virtual technology and/or working with vendors. Responsibilities include resolving minor to moderate homeowners claims in a timely and efficient manner. Responsible for effectively and timely communicating with insureds and/or their representatives to resolve issues and ensure customer satisfaction.

Prioritizes own responsibilities and manages own workload.

In addition to time spent in a training capacity, which includes shadowing and participating in “ride-a-longs” of more experienced field adjusters, actual claims may be assigned under close supervision as part of the training process.

Essential Job Functions:

• Must successfully participate and complete formal property claims training program that may take place in person, virtually or a combination of both. Upon completion of the training program ideal candidates should have a working understanding of policy contracts for appropriate coverage analysis, effective investigation technique, virtual adjusting tools, accurate evaluation, and estimation utilizing an estimating program, and overall efficient claim handling.
• Provides professional, courteous, and timely customer service to aid in settlement process and maintain customer satisfaction.
• Reviews claim files, sets reserves, issues payments and/or recommends reserves and payments. Payments may be for indemnity or expense.
• Excellent written communication skills to effectively and professionally document thought process and interactions in claim system applications.
• Other functions may be assigned.

Education:

• Bachelor’s Degree required.
• Or equivalent combination of education and/or experience.

Experience:

• At least 2-years related experience might substitute for the educational requirement.

Knowledge and Skills:

• Ability to work independently with limited or no supervision over daily activities required to successfully investigate, evaluate, negotiate, and resolve property claims.
• Strong Customer Service, ability to meet the needs of customers in crisis situations.
• Able to learn quickly and grasp new concepts in classroom setting.
• Working knowledge of office and business computer applications.
• Makes quality decisions based upon a mixture of analysis, wisdom, experience, and judgment.
• Ability to stay organized and work through influxes in workload.
• Willingness to physically inspect and assess properties that have undergone minor to moderate damages including fire, water, and structural damage.
• May include climbing ladders to inspect roofing or attic space and inspection of crawl spaces.
• Driving to and from multiple locations and occasionally outside of normal business hours.
• Ability to lift and carry up to 50 pounds.

Mercury General Corporation is a multiple-line insurance organization offering personal automobile, homeowners, renters, and business insurance.