Service Delivery Coordinator

Service Delivery Coordinator

Base pay range: $47,840.00/yr – $54,080.00/yr

Compensation: $23–$26 per hour

Location:

Remote or Hybrid – Lancaster, CA (2–4 days per week onsite or remote)

Workdays: 5 days x 8 hours
100% company‑paid medical and dental
Free fiber internet for employees
401(k) match 4%

• Manage the full-service delivery lifecycle from order acceptance through service activation and handoff.
• Validate orders for technical accuracy, serviceability, and construction requirements.
• Track and coordinate all delivery milestones: design, permitting, construction, splicing, testing, and turn‑up.
• Ensure delivery timelines meet contracted intervals and customer expectations.
• Serve as the primary service delivery contact for ICB partners and direct business customers.
• Coordinate delivery activities with channel partners while maintaining standards and timelines.
• Support escalations and resolve issues impacting service delivery.
• Coordinate with Sales, Engineering, Construction, Field Operations, Provisioning, and NOC teams.
• Schedule site surveys, fiber installs, demarc extensions, and service turn‑ups.
• Identify risks related to construction, access, permitting, or third‑party dependencies and drive resolution.
• Work with third‑party contractors, construction vendors, and local agencies as needed.
• Track construction progress, vendor deliverables, and completion milestones.
• Maintain accurate service delivery records in CRM, order management, and ticketing systems.
• Document timelines, dependencies, customer communications, and delivery notes.
• Support service delivery reporting, metrics, and continuous improvement initiatives.
• Set realistic expectations with customers and partners throughout the delivery lifecycle.
• Ensure a smooth transition from service delivery to ongoing support and account management.
• Contribute to a positive customer experience by owning delivery outcomes and follow‑through.

• Eligibility for US employment without sponsorship.
• Minimum of 18 years of age.
• High school diploma or equivalent required.
• Associate degree (A.A.) or equivalent preferred.
• 2+ years of experience in service delivery, operations, or project coordination within a telecom, fiber ISP, or carrier environment.
• Strong understanding of fiber service delivery workflows, including construction and provisioning.
• Experience collaborating with customers, partners, and internal teams in fast‑paced, multi‑stakeholder environments.
• Proficiency with CRM and ticketing systems (Salesforce or similar preferred).
• Experience supporting ICB / channel partner models preferred.
• Knowledge of fiber‑based services such as DIA, Ethernet, Dedicated Fiber, and Wholesale connectivity preferred.
• Familiarity with permitting, construction timelines, and right-of‑way considerations preferred.
• Experience coordinating field operations and service turn‑ups preferred.
• Understanding of SLAs and enterprise service delivery expectations preferred.
• Must be available to work nights, weekends, holidays, and overtime as required to respond to emergency repairs, outage restoration, and urgent maintenance needs.
• Must be able to speak, read, write, and understand English as the primary language used in the workplace.
• Spanish bilingual skills are desirable.

• 100% company‑paid medical and dental insurance.
• Paid vacation, sick, and 11 paid holidays.
• Paid birthdays.
• 401(k) matching 4%.
• Free fiber internet service for employees in the service area.
• Culture built on integrity, mutual respect, and a shared purpose.

Ready to move forward? Click “Apply.” Our team can’t wait to meet you.