Service Coordinator

We are looking for a dedicated Service Coordinator to join our team. We specialize in building automation systems that ensure energy efficiency and occupant comfort. For over 30 years, we have been committed to providing easy-to-use automation systems and exceptional local service through our global network of branches and independently-owned dealers.

We are looking for a dedicated Service Coordinator to join our team. We specialize in building automation systems that ensure energy efficiency and occupant comfort. For over 30 years, we have been committed to providing easy-to-use automation systems and exceptional local service through our global network of branches and independently-owned dealers.

• Own the local monthly branch service agreement renewal process.
• Prepare all contract renewal proposals and other documents for customers.
• Follow-up with contract customers and make required revisions.
• Reconcile Service Contracts by managing cost transfers.
• Prepare and submit all Service Agreement booking packages for renewals, and time & material work.
• Prepare time & material billings and complete all invoicing.
• Maintain contract logs, and schedule and document all department commitments for repairs, maintenance, installation, retrofit, warranty, and parts.
• Ensure all Preventative Maintenance visits are scheduled and performed for each Service Agreement.
• Call each Preventative Maintenance customer the day after each PM visit to ensure all work was satisfactory and address any open items. Follow up immediately on open items and report dissatisfactions.
• Maintain Preventative Maintenance schedules in the accounting system for all visits.
• Monitor service receivables and suspend service when necessary.
• Log and track all service work orders (billable and non-billable) and reconcile all open tickets in a timely manner.

• High School Diploma or GED.
• 1+ year experience with projects bookings, purchase orders, receivables, payables, documentations, and contract agreements with customers.
• 1+ year experience with operational databases.
• Experience with data entry, Microsoft Office suite (Word, Excel, PowerPoint), logistics, purchase orders, invoicing, administrative support, service, dispatching, and customer service.
• 2+ years of experience with Excel - basic functions.

• 1+ year experience supporting the sales team with COI applications.
• Demonstrates strong attention to detail and accuracy in work.
• Bachelor's Degree.
• Experience in the HVAC industry.

In office - 8am - 5pm.

This is a Contract to Hire position based out of Chicopee, MA.

The pay range for this position is $27.00 - $34.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Chicopee,MA.

This position is anticipated to close on Mar 31, 2025.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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