Assistant Client Service Representative

Assistant Client Service Representative

Are you looking for a great place to work? Then look at First American Insurance Agency. We have been serving the Western Massachusetts community for over 30 years, specializing in personal, business, and group insurance. First American Insurance Agency is widely recognized for its work in the community, service excellence, trust, and integrity.

If you desire to build a successful career through relationship building, exceeding client service expectations and are passionate about being part of a successful team, we want to talk to you. Bring your enthusiasm, high energy, outgoing personality, along with excellent communication and technology skills.

We have an opportunity for a full-time Assistant Client Service Representative in-person position at our Chicopee Office to assist and help manage the insurance plans of our clients. Put your skills, knowledge, and energy to work making a positive impact for our clients, growing with our team, and strengthening our community.

• Greet clients, answer and direct phone calls.
• Assist clients with billing questions and payment processing.
• Participate in our proactive account renewal process.
• Ensure that all account files are properly documented within our management system.
• Claim intake, reporting and follow up.
• Issue insurance binders and Registry documentation, to include processing EVR transactions.
• Input client-initiated policy changes.
• Collaborate and engage with all our team members to provide superior customer service.

• High school diploma or equivalent.
• Sales, marketing, or customer service experience.
• A high energy, outgoing personality, with excellent communication and technology skills.

• College Degree, and or Military experience.
• Insurance service or sales experience.
• Experience using Applied EPIC.
• Experience with RMV procedures and/or EVR.