Client Services Coordinator - Rehabilitation Services

Overview

Client Services Coordinator – Rehabilitation Services at Mercy Medical Center, a member of Trinity Health Of New England. This is a full-time, day-shift position located in Chicopee, MA. The role provides reception, clerical and administrative support to ensure efficient and effective operations.

• Maintain client records, client registration, insurance authorizations, and statistical data.
• Manage the phone system, intake, scheduling, referrals, insurance authorizations, registration, and co-pay collection.
• Support the therapy department and manage patients within the department from intake to discharge.
• Assist internal and external customers with clerical tasks within the office.
• Support all personnel in the rehabilitation department with clerical functions as identified.

• High School Diploma or equivalent required.
• Experience in a medical office or billing department preferred.
• Knowledge of patient billing and medical terminology preferred.
• Proficiency in a Windows-based computer environment; accuracy and dependability required.
• Strong written and verbal communication skills.

• Full-Time / Day shifts (flexible to work varied shifts between 7a–7p).
• Benefits effective on first day of employment.
• Mission-driven team environment.
• Location:
  
  Chicopee, MA.

Mercy Medical Center has established itself as a leading provider of health care services in Western Massachusetts. Mercy Medical Center is a 182-bed acute care hospital in Springfield. Other facilities include Mercy’s Rehabilitation Hospital, a comprehensive hospital-based rehabilitation center on the campus of Mercy Medical Center, and Brightside for Families and Children, an outpatient service offering counseling and family support programs.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.