Store Support, Customer Service Rep

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Provide non-sales support to ensure smooth store operations and outstanding customer service.
• Assist customers in the lot or direct them to store departments or merchandise.
• Answer customer questions on product order status and assist with administrative services as needed.
• Support cash management and program compliance activities as required.
• Collaborate with other Associates, vendors, and carriers to meet store objectives.

• Ability to work cooperatively with others and to operate with little to some supervision.
• Detail-oriented with proven time management skills.
• Demonstrates integrity and focuses on store-specific business objectives while supporting key operational responsibilities.