Retail Product & Pricing Specialist

Additional Considerations (if Any)

• Daytime Shifts

At Hy‑Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title: Retail Product & Pricing Specialist

Department: Grocery

FLSA: Non‑Exempt

Maintains the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Ensures products are available to the customer in a timely basis and all item parameters are accurately maintained in the product management software.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Accountable and

Reports to:

District Store Director;
Store Manager;
Assistant Managers of HWH, Perishables, Store Operations and eCommerce

Positions that Report to you:
None

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Maintains the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner and makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: (examples include)
  • Escorting them to the products they’re looking for
  • Securing products that are out of reach
  • Loading or unloading heavy items
  • Making note of and passing along customer suggestions or requests
  • Performing other tasks in every way possible to enhance the shopping experience.
• Assists store management with gross profit analysis and other management reporting functions.
• Ensures inventory information is accurate for monthly inventory.
• Utilizes product management software to minimize out of stocks and inventory and maintains correct item parameters and signage to maximize sales and profits.
• Ensures advertised, EDLP, and RDA items are priced and signed correctly and sufficient quantities are ordered.
• Maintains special buys to ensure accuracy of parameters in product management applications.
• Performs inventory and pricing verification in accordance with Hy‑Vee policy.
• Works with upper management to determine product placement for new items and resets to ensure the timely presentation of products to the customer.
• Ensures obsolete and discontinued inventory is reduced for quick sale.
• Monitors excess inventory and works with store management to minimize.
• Monitors and reports on damage/unsaleable and implements solutions to reduce them.
• Edits and transmits replenishment and ad orders.
• Ensures price changes and product information changes for all items are completed in a timely manner.
• Assists department managers with questions concerning product management in their department.
• Works with DSD vendors, checks in and balances vendor invoices.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.

High school or…