Field Service Enginee r

Roles and Responsibilities:

• Perform total system level troubleshooting on complex multi-symptom problems.
• Schedule all resources and logistics required to perform services and maintenance activities on customers’ site/property.
• Maintain daily interface with Customer technicians on equipment status issues, to ensure satisfaction of primary customers.
• Ability to draw accurate conclusions from test data, malfunctions, or deviations, and assist with corrections to the existing design or process.
• Provide technical phone support to customers.
• Demonstrated ability to work well with limited direction and information.
• Show Initiative, motivation and outside of the box thinking.
• Excellent communication skills, listening skills, and interpersonal skills.
• Proficient in general computer skills, particularly Excel and Microsoft Word.
• PLC troubleshooting skills a plus.

Education and/or

Experience:

Associate degree and 2 years of technical experience, or a High School Diploma and 5 years of field service or electrical / mechanical technician experience.