Patient Access Representative; Casual​/Western Ave. Health Center

Chillicothe, OH, United States

The Patient Access Representative assists patients, clinic staff or other clinical staff to schedule, pre-register, register for all services at Adena Health System. Patient Access Representatives use established interviewing techniques to gather information in person, by accessing EPIC or by phone. Information gathered includes demographic information, insurance, financial, ensuring correct precert/authorization and other information from patients or their representatives required for billing and collecting patient accounts.

This position uses various electronic tools to ensure the patient's insurance coverage is active. This position will be required to run an estimate on each patient at each visit or over the phone when pre-registering. Required signatures and documents are obtained by this position at the time of registration and scanned into document imaging. This position enters diagnosis, tests and checks orders for completeness and medical necessity.

This position interacts with clinicians in the ER, outpatient and clinics to ensure patient care is delivered in a timely manner. The Patient Access Representative must be self-driven and able to multi-task and prioritize their work. They must have strong communication skills and be able to deal effectively with others. This position is team oriented and contributes to achieving department goals.

In addition, Patient Access Representatives at AGMC answer all incoming calls on the hospital switchboard and transfer as appropriate. The caregiver in this role will need to be comfortable with collecting at time of service, copay and deductibles, etc.

Required Educational Degree:
Completed 3 years of high school;
High School Diploma or GED

Preferred Education:
Business or Healthcare education desired

Required Experience:
0-2 years hospital clerical, general clerical or customer service related position;
Must be able to type 40 words per minute

Preferred Experience:
Other healthcare, hospital or physician experience

Benefits for Eligible Caregivers:

• Paid Time Off
• Retirement Plan
• Medical Insurance
• Tuition Reimbursement
• Work-Life Balance

About Adena Health:

Adena Health is an independent, not-for-profit and locally governed health organization that has been “called to serve our communities” for more than 125 years. With hospitals in Chillicothe, Greenfield, Washington Court House, and Waverly, Adena serves more than 400,000 residents in south central and southern Ohio through its network of more than 40 locations, composed of 4,500 employees – including more than 200 physician partners and 150 advanced practice provider partners – regional health centers, emergency and urgent care, and primary and specialty care practices.

A regional economic catalyst, Adena’s specialty services include orthopedics and sports medicine, heart and vascular care, pediatric and women’s health, oncology services, and various other specialties.

Adena Health is made up of 341 beds, including 266-bed Adena Regional Medical Center in Chillicothe and three 25-bed critical access hospitals—Adena Fayette Medical Center in Washington Court House;
Adena Greenfield Medical Center in Greenfield; and Adena Pike Medical Center in Waverly.

• Job Identification 11171
• Job Category Non-Clinical Support
• Job Schedule Part time
• Locations 55 Centennial Blvd, Chillicothe, OH, 45601, US