Patient Access Specialist

Patient Access Specialist –
Ensemble Health Partners

Apply for a role that supports our mission of keeping hospitals healthy by delivering a human‑centered, technology‑enabled revenue cycle management solution.

Ensemble Health Partners is a leading provider of technology‑enabled revenue cycle management solutions for health systems, hospitals, and physician groups. We empower our people to challenge the status quo and make every touch meaningful.

** O.N.E Purpose**

• Customer Obsession:
  Consistently deliver exceptional experiences for clients, patients, and colleagues.
• Embracing New Ideas:
  Continuously innovate with emerging technology and foster a culture of creativity.
• Striving for Excellence:
  Execute at a high level using the “Best in KLAS” Ensemble Difference Principles.

Entry‑level career opportunity offering:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• Pay range: $16.50 – $17.65 per hour, based on experience
• On‑site at Adena Regional Medical Center, Chillicothe, OH

• Assign accurate MRNs, complete medical necessity/compliance checks, provide patient instructions, collect insurance information, process physician orders, and use overlay tools while delivering excellent customer service measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter‑office calls as applicable.
• Adhere to policies and provide compassionate customer service in all interactions.
• Meet assigned point‑of‑service goals.
• Utilize quality auditing and reporting systems to ensure accurate accounts, conduct audits, and provide statistical data to leadership.
• Pre‑register patient accounts prior to visits, including inbound/outbound calls for demographics, insurance, and financial liabilities, and collect point‑of‑service collections and past‑due balances.
• Explain consent for treatment forms, obtain signatures, distribute patient education documents, and manage all implemented forms and pamphlets.
• Review insurance eligibility responses, select appropriate plan code, enter benefit data to support POS collections, and assist with clean claim rates.
• Screen medical necessity using ABN software, inform Medicare patients of possible non‑payment, and distribute documentation as required.

• 1+ years of customer service experience

• High School Diploma or GED required

• CRCR required within 6 months of hire (company‑paid)

• Associate Benefits – comprehensive package supporting physical, emotional, and financial health, including healthcare, time off, retirement, and well‑being programs.
• Culture – collaboration, growth, and innovation with people first.
• Growth – professional development including professional certification and tuition reimbursement.
• Recognition – quarterly and annual incentive programs for high performance.

Ensemble Health Partners is an equal‑employment‑opportunity employer. We do not discriminate based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military or veteran status, genetic information, or any other protected class. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact

This posting provides pay transparency and includes the compensation range for the role.

EEOC – Know Your Rights
FMLA Rights – English
La FMLA Español
E‑Verify Participating Employer ( and Spanish)