Field Service Manager

Our Company’s Vision: To provide the world peace of mind through innovative tracking solutions.

Our Company’s Values:

• We not me.
• Act like an Owner
• Accept the Challenge
• Always Growing
• Be Curious, be Creative and have Fun

Job Summary:

The Field Service Manager is responsible for overseeing the day-to-day operations of the field service team to ensure high levels of customer satisfaction, efficient service delivery, and compliance with safety and operational standards. This position leads a team of field technicians, coordinates service schedules, and works closely with other departments to ensure quality and timely support to clients.

Key Responsibilities:

• Manage and lead field service technicians, including scheduling, performance evaluations, training, and development.
• Coordinate and oversee the installation, maintenance, and repair of equipment or systems at customer sites.
• Monitor service performance metrics and implement process improvements to increase efficiency and customer satisfaction.
• Serve as a primary point of contact for escalated customer service issues or complex technical problems.
• Ensure compliance with company policies, safety protocols, and industry regulations during all field operations.
• Collaborate with sales, engineering, and production teams to align service offerings with customer needs.
• Track service requests, expenses, and technician productivity using service management software.
• Develop and maintain strong customer relationships through regular communication and service follow-ups.
• Prepare reports on service activities, customer issues, and field staff performance for upper management.
• Participate in budget planning, resource allocation, and equipment procurement as needed.

Qualifications:

• Associate or Bachelor’s degree in Engineering, Business, or related field preferred.
• 5+ years of experience in field service or technical service roles, with 2+ years in a supervisory or managerial capacity.
• Excellent leadership, organizational, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to travel frequently to customer sites as needed.
• Valid driver’s license and clean driving record.

Preferred

Skills:

• Experience managing remote or geographically dispersed teams.
• Knowledge of CRM or ERP systems.
• Familiarity with lean service processes or Six Sigma principles.
• Strong troubleshooting and problem-solving skills.