Senior Service Advisor

Position: SENIOR SERVICE ADVISOR
Salary Range: $60,000.00 To $90,000.00 Annually

Drive Your Career Forward with Bannister — We’re Hiring a Senior Service Advisor!

Are you someone who thrives in a fast-paced, people-focused environment? At Bannister Automotive Group, we’re not just fixing vehicles — we’re building relationships that last. With over 40 years of trusted service across Western Canada and recognition from Deloitte as one of Canada’s Best Managed Companies, we’re proud to be a family-owned group where your growth matters and your contributions are seen.

We’re currently looking for a Senior  Service Advisor  to join our Bannister Hyundai Chilliwack team. If you’re organized, customer-focused, and thrive in a collaborative environment, this might be the opportunity for you.

The Drive Ahead

Greet customers and guide them through the service experience with professionalism and care

Clearly document vehicle concerns and communicate service recommendations

Coordinate with technicians and parts departments to ensure efficiency and accuracy

Keep customers informed with timely updates and transparent repair timelines

Process repair orders, warranty claims, and invoices with attention to detail

Use dealership systems (CDK/PBS) to manage appointments and follow-up

Meet service targets while maintaining high standards of customer satisfaction

Performance Essentials

1–2 years of experience in a service advisor or customer-facing role (automotive experience is an asset)

Strong communication and organizational skills

Ability to stay composed in a fast-paced environment and manage multiple priorities

Comfortable working with dealership software and digital tools

Valid driver’s license with a clean abstract

Full-time availability — typically Monday to Friday, with Saturdays as needed (approx. 40 hours/week)

Bannister Accessories

Competitive wages  with a performance-based commission structure

Extended benefits package , including health, dental, and vision care

Unlimited career growth  across the Bannister Automotive Group — internal candidates are prioritized

Ongoing training  and professional development

Bannister Automotive Group is an equal opportunity employer and committed to providing a respectful, inclusive workplace. Accommodations are available upon request during the hiring process.