Customer Service Representative - Call Centre

Customer Service Representative Job Overview

We are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service in person and via phone. Your primary goal will be to ensure customer satisfaction by addressing inquiries, resolving issues, and promoting our products and services.

• Respond promptly and professionally to customer inquiries via phone and in person
• Assist customers with product information and set up delivery requests
• Use POS system to record customer purchases
• Assist customers to their vehicles with bottled water
• Collaborate with team members to resolve complex issues efficiently
• Fill in other positions when needed

• Must be able to lift a minimum of 50lbs consistently throughout your shift
• Must be able to work Saturdays
• Strong communication skills in English; both written and verbal
• Ability to perform data entry accurately and efficiently
• Experience in customer service is a plus, but not required
• Excellent phone etiquette and interpersonal skills
• Ability to work well under pressure while maintaining professionalism

• Casual dress
• Flexible schedule
• On-site parking

From $17.85 per hour

In person

Join our team as a Customer Service Representative where your communication skills and dedication will make a meaningful impact on our customers' experience. We value proactive problem‑solving, and a passion for delivering outstanding service.