Bilingual Client Success Specialist E-commerce

Drive client satisfaction as a Bilingual Client Success Specialist focused on e-commerce in a dynamic logistics setting. Utilize strong communication skills in both Mandarin and English to foster effective client relationships.

This role emphasizes seamless interaction with clients and internal teams across logistics. You will monitor last-mile delivery metrics, handle inquiries and service tickets, assist with exceptions, and utilize data analysis for performance improvement. Your contributions directly impact operational efficiency and client success.

Key Responsibilities:

• Track entire last-mile delivery monitoring and reporting

• Respond promptly to customer inquiries and service tickets

• Assist in resolving disputes and exceptions efficiently

• Build strong relationships with internal stakeholders and clients

• Analyze data to identify issues and optimize services

Requirements:

• Excellent communication skills in Mandarin and English

• Logistics experience, especially in e-commerce, preferred

• Strong customer service and problem-solving skills

• Proficient in Excel for data modeling and reporting

• Ability to multitask and manage time effectively

Bring your bilingual expertise and analytical mindset to enhance client success in the logistics sector.
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