Customer Experience Associate Branch BC;

Position: Customer Experience Associate Branch BC (15 hours/weekly)
Title:

Customer Experience Associate
- Chilliwack Branch
- Chilliwack, BC (15 hours/weekly)

Requisition

Join a purpose-driven winning team that is committed to results in an inclusive and high-performing culture.

About the role
As a Customer Experience Associate, you are the face, character, and heart of our branches. Our priority is to help customers achieve their financial goals.

Key responsibilities include:

Taking a proactive approach to discovering customer needs and listening to understand their requests.

Processing day-to-day transactions.

Contributing to the branch’s targets by identifying and fulfilling simple sales opportunities.

Being a technology expert, sharing knowledge, and introducing clients to our mobile banking applications.

Is this role right for you? In this role you will:

Build strong customer relationships and deliver excellent customer service.

Uncover and solve customers’ needs.

Explain complicated concepts simply.

Demonstrate success in a target-based performance environment and contribute positively to a team-oriented work environment.

Show an eagerness to learn and determination to succeed.

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

Have proven customer service skills through work or community involvement.

Are willing to assist in a professional, friendly, and efficient manner.

Are available to work a flexible schedule.

Are comfortable in simple sales situations.

Have strong technical skills and can promote digital and self-service banking options to customers.

What’s in it for you?

The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers.

A rewarding career path with diverse opportunities for professional development.

Internal training to support your career growth and enhance your skills.

An organization committed to making a difference in our communities for you and our customers.

Recognition and reward for high performance, supported by leadership through meaningful development conversations that enable faster advancement and internal training.

A competitive compensation and benefits package.

Location:

British Columbia, Chilliwack

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