Member Services Representative

Member Services Representative (Full-Time) - Cottonwood

Location:

Cottonwood Branch

Job Type:  Full Time Regular

myWork Program:  Office

Starting Salary Range:  $46,900.00 - $49,600.00

Enhanced Criminal Record Check

Credit Check

Identity Verification

References

Job Purpose
On any given shift you will be the face of Coast Capital in the branch and balance a friendly advice and service approach with demonstrated ability to proactively listen and identify opportunities to deepen member relationships. By providing our members with support and financial advice, we help them Build a Better Future, Together. While this job is posted as a Customer Service Representative, internally, we title it a Member Service Representative, always putting members at the centre of everything we do.

Accountabilities

Be the first friendly face our members see at Coast Capital by exhibiting our Coast Capital values

We build connection

We act with courage

We re-imagine

Build relationships with member and deliver an outstanding member experience by meeting their initial needs and proactively identifying future opportunities through money chats and so much more

Educating members on our alternate channels (online banking and mobile platforms) to deliver a memorable member experience

Contribute to team results through listening, spotting opportunities and partnering with other Coast Capital team members to best meet our members financial needs

Build a strong understanding of how Coast Capital Savings assists in providing financial well-being to our members

Create a positive member experience by proactively taking ownership of resolving and preventing member banking issues

Be the first line of defense by being on the lookout for any counterfeit money or illegal transactions that may occur

Skills & Qualifications
To be successful as a Member Service Representative in a Coast Capital branch, you must be a positive, team-oriented individual with the following knowledge, skills and abilities.

Communication  – You have strong verbal English communication skills and are comfortable having sensitive conversations with members

Active Listening  – You listen to your customer and ensure you identify the challenge they may have so you can work towards a positive outcome

Empathy  – You understand a bank account is more than numbers on a screen and you can show understanding and respect for whatever situation a member might be in

Initiative  – You don’t sit and wait for something to do. You see something that needs to be done, and do it

Problem Solving  – You find job satisfaction by identifying a member problem and work towards solving it with them

Curiosity  – You are a life-long learner who loves to grow your understanding of the financial world

Advisory  – You are comfortable identifying opportunities and suggesting Coast Capital products to our members by referring them to other specialists within our organization

Adaptability  – You happily handle whatever situation comes your way

Motivation  – You are a self-motivated, positive and are looking to grow your career in customer service and/or banking

Integrity  – You follow the documented process and do the right thing, every time. Even when no one is watching

Equity, Diversity & Inclusion at Coast Capital
Don’t meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone – including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you’re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply.

You may be just the right candidate for this or other opportunities at Coast Capital.

At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse…