Bilingual Customer Service Specialist at Mabe

Join Mabe as a Bilingual Customer Service Specialist and manage inbound customer calls in both French and English. Provide product warranty support and service call bookings to our Canadian clientele.

This role necessitates fluency in both languages, showcasing your skills in a team-oriented environment. As a part of Mabe, you will leverage your customer service expertise, respond to inquiries efficiently, and utilize multiple software applications seamlessly. The role emphasizes self-sufficiency and a commitment to exemplary service across a broad set of responsibilities.

Key Responsibilities:

• Handle inbound calls for customer inquiries in French and English

• Manage product warranty questions and service booking requests

• Complete transactions in real time during customer interactions

• Employ multiple software applications simultaneously for efficiency

• Follow up on commitments and escalate unresolved issues

Requirements:

• Fluently bilingual in French and English

• College or University degree or equivalent experience

• Minimum two years of customer service experience

• Strong computer skills with at least 30 WPM typing speed

• Dependable and internally motivated with a customer service focus

Bring your bilingual skills and robust customer service experience to Mabe's Moncton Customer Service Centre.
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