Client Success Specialist In Logistics

Elevate customer service satisfaction as a Client Success Specialist specializing in e-commerce logistics. This bilingual role requires excellent communication skills in Mandarin and English to effectively engage clients worldwide.

In this position, you will handle all aspects of last-mile delivery quality, ensuring optimal performance metrics. Your responsibilities include resolving service tickets, managing exceptions, and building fruitful relationships with internal teams, utilizing data analytics to guide improvements and sustainability.

• Monitor last-mile delivery quality across key performance metrics
• Efficiently manage and resolve customer inquiries and tickets
• Support dispute resolution and exception handling
• Foster collaboration among internal teams like operations and sales
• Use data analysis for continuous service improvement

• Bilingual proficiency in Mandarin and English communication
• Experience in logistics, particularly e-commerce preferred
• Robust customer-oriented mindset and problem-solving skills
• Proficient in Excel for data analysis and reporting
• Robust ability to manage multiple tasks efficiently

Utilize your bilingual skills and logistics experience to ensure outstanding client success.