Guest Experience Supervisor at Sasquatch

Location: Agassiz

Elevate the guest experience as a Supervisor at Sasquatch Mountain Resort this winter. Manage operations while ensuring incredible service amidst stunning BC scenery and a passionate team.

Sasquatch Mountain Resort seeks a Guest Experience Supervisor for the 2026/27 winter season. As a crucial leader, you will oversee front desk operations, team performance, and group bookings. The role is perfect for candidates with a passion for customer service, problem-solving, and community engagement.

Key Responsibilities:

• Supervise guest service agents and ticketing personnel

• Manage team training and daily operations

• Resolve escalated guest concerns with staff coaching

• Support group sales through outreach and coordination

• Maintain an efficient, welcoming service area

Requirements:

• 2+ years in customer service or group sales

• Supervisory experience preferred

• Proficient with Microsoft Office and POS systems

• Strong organizational skills and attention to detail

• Adaptable and able to work weekends and holidays

Lead the team at Sasquatch to create memorable adventures for every guest.
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