Senior Strategy Manager - Global Customer Success; TELUS Health

Senior Strategy Manager - Global Customer Success (TELUS Health)

Location:

Toronto, ON, CA, M5J 2V5 Vancouver, BC, CA Calgary, AB, CA Edmonton, AB, CA

Job Type: Full Time

TELUS Health is revolutionizing healthcare delivery across physical, mental, and financial wellbeing services for 157+ million lives globally. TELUS Health Employer Solutions is a global leader in workplace health and wellbeing, delivering employee assistance programs, virtual care services, and mental health solutions to organizations worldwide.

As part of the Global Customer Success Organization's Strategy & Enablement team, you’ll drive CSM team performance and business growth through governance, enablement programs, and strategic planning.

Reporting to the Director, Strategy & Enablement, you’ll partner with Customer Success, Sales, Marketing, Product, and Operations leadership to execute strategic initiatives, manage transformation programs, and strengthen customer relationships.

• Support executive presentations and planning sessions for the global customer success organization
• Synthesize input from team leaders to establish priorities and prepare materials for leadership reviews
• Support executive escalations and risk management actions
• Program Management
  • Provide structure and coordination for high-priority projects (GTM, Post-Acquisition Integration, organizational transformation)
  • Drive process improvements to enhance sales efficiency and revenue realization
  • Coordinate cross-functional alignment (Sales, PSO, Marketing, Product) and cross-BU sales initiatives
• Customer Risk Management (Priority Focus)
  • Monitor key risk drivers and manage at-risk customer governance and reporting
  • Lead risk mitigation forums and develop remediation action plans
  • Drive process improvements to address root causes of churn risk

• 7+ years in business strategy, program management, or organizational enablement
• Proven ability to develop and manage complex, multi-workstream projects
• Demonstrated experience partnering with executives to develop strategic plans and deliver executive presentations
• Exceptional executive-level communication and cross-functional stakeholder engagement skills
• Financial acumen with sales metrics, revenue, and budget management
• Analytical capabilities with hands-on experience in performance tracking and reporting
• Bachelor's degree in Business, Finance, or Technology
• Health/technology industry experience
• Employer Health Solutions familiarity

Salary Range: $86,000-$136,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more...

We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and any leader(s) who will be part of the selection process.

Disclaimer:
In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Accessibility: TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.