Technical Services Manager

Elevate client service as a Technical Services Manager based in Chilliwack, BC. This hybrid role involves leading technical support teams while ensuring high operational efficiency and service delivery.

As a Technical Services Manager, you will manage helpdesk, systems, and field technicians to foster a service-focused culture.

Your role will include overseeing project coordination, improving response times, and maintaining excellent client relationships. Utilizing your strong technical background, you will also provide guidance on complex issues and ensure adherence to best practices.

Key Responsibilities:

• Manage and mentor technical support teams effectively

• Oversee ticket queues to meet SLA targets

• Provide guidance on technical escalations and complex issues

• Coordinate technical projects and client communications

• Track KPIs for service delivery and operational efficiency

Requirements:

• 5+ years of IT experience in MSP settings

• 2+ years in a leadership role

• Strong knowledge of Microsoft 365 and Azure

• Excellent client communication skills

• Strong organizational and problem-solving abilities

Utilize your technical and leadership skills to drive exceptional service delivery and operational excellence in this pivotal role.
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