Desktop Engineer L1 VIP Skills

Position: Desktop Engineer L1 with VIP Support Skills
Transform user experience as a Desktop Engineer L1, specializing in VIP support. Your technical prowess in hardware and software will ensure the highest service standards.

Candidates with 4-6 years of experience will perform installations, troubleshooting, and asset management. This role necessitates adherence to IT compliance standards, excellent listener skills, and the ability to provide timely support at events and meetings.

Key Responsibilities:

• Deliver VIP technical assistance to users in need

• Conduct hardware and software troubleshooting on desktops

• Manage onsite configurations and security patches

• Meet defined SLAs for incidents and requests

• Assist during special events like conferences

Requirements:

• 4-6 years in a desktop support position

• Proficient with Windows OS and hardware troubleshooting

• Familiarity with Dell and basic networking skills

• Experience using Service Now or related platforms

• Capability to travel to client sites as required

Leverage your desktop engineering skills and passion for support in creating exceptional user experiences!
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