IT Support Technician

About the role

We're looking for a motivated and detail‑oriented IT Support Technician to join our growing technology team. In this role, you'll be the first point of contact for employees experiencing technical issues — helping them get back up and running quickly and professionally.

This is an excellent opportunity to build a strong foundation in IT while gaining hands‑on experience with real enterprise systems. You'll receive mentorship from senior IT staff and have a clear path to grow into specialized roles in networking, cybersecurity, or systems administration.

• Respond to and resolve help‑desk tickets via phone, email, and in‑person support
• Diagnose and troubleshoot hardware, software, and network issues for end users
• Set up, configure, and maintain desktops, laptops, printers, and peripherals
• Manage user accounts and access permissions in Active Directory and Microsoft 365
• Document support tickets, resolutions, and IT procedures accurately
• Escalate complex issues to Tier 2 or senior IT staff when needed
• Assist with onboarding new employees (equipment setup, account provisioning)
• Perform routine system maintenance, updates, and backups

• High school diploma or equivalent (post‑secondary in IT is a plus)
• Basic understanding of Windows OS and Microsoft 365
• Strong communication and customer service skills
• Ability to prioritize and handle multiple requests at once
• Eagerness to learn and adapt in a fast‑paced environment

• CompTIA A+ or Google IT Support Certificate
• Familiarity with ticketing systems (Jira, Service Now, Zendesk)
• Basic networking knowledge (TCP/IP, DNS, DHCP)
• Experience with Active Directory or Azure AD
• Any IT internship or volunteer tech support experience